ZigZag Global Bulgaria
Company overview
Why work for the company?
At ZigZag Global, we believe we work best when we appreciate the fact that everyone works in different ways. That’s why we’re very flexible with our working models – the sky’s the limit for what we can achieve together.
We value diversity in our team, which is well-balanced. We have created an inclusive environment that enables our employees to share ideas, develop skills and progress their careers!
You have the opportunity to be a game changer, with an impact on the industry, the environment and society.
Business card
ZigZag Global is a SaaS platform that helps online merchants manage and resell returned merchandise globally
The company ZigZag provides a portal branded with the online merchants logo that links directly to the returns section of their website.
The company’s software makes intelligent decisions about using the most efficient route to a ZigZag warehouse to send the returned goods to so they can be consolidated, resold or redirected to another customer.
Activity
Product company
Sector
Online trading
Central Office
United Kingdom
Year of establishment:
2015
Employees worldwide
150+
Established in Bulgaria
2018
Employees in Bulgaria:
85+
Offices in Bulgaria
Varna, Sofia
IT Employees in Bulgaria
50+
Tech stack
Technologies / programming languages we use:
C# 
.Net 
React 
Java with Selenium WebDriver 
Kubernetes 
Microsoft Azure How we work
Annual leave
20 days paid annual leave birthday day off additional days depending on length of service.
Work from home
Working from home is possible.
Flexible Working Hours
Partially flexible working hours.
Team
Links to publications
Video content
Returns in Retail: Interview with Al Gerrie, CEO & Founder of ZigZag Global
The global opportunity, delivered by the world’s retail leaders: Al Gerrie, ZigZag Global
ZigZag Global with IDX TV
Introducing ZigZag Global: the leading Returns Management solution for eCommerce retailers
Awards
eCommerce Software or Extension of the Year
Payments Solutions Technology at the UK eCommerce Awards
Best Outsourcer, eCommerce Partner or Supplier / Best…
Best Supply Chain Innovation at the CILT Awards
Best eCommerce Technology Innovation & Best Product at…
SVC2UK’s 2019 Scale Up Club
Best Innovation in eCommerce Delivery & Logistics at…
The Circulars at the World Economic Forum in…
KPMG Best British Tech Start-up
The PostalPitch Startup Innovation Award
E-Commerce and Innovation awards at the World Post…
Millennial 20:20 Ecommerce Enabler – Winner
ShopTalk Europe Startup Award €25,000 Winner
Sustainability Award in Milan – Winner
IRX 2017 Innovation Award
Supply Chain of Excellence Awards
Retail Week Tech and Ecomm Awards
What others say about us
ZigZag Global, Leading Returns Management Platform For World-Class Retailers Is Acquired By Global Blue
Benefits
Health and insurance
Additional health insurance with dental treatment included
Entertainment and discounts
Parties and teambuilding
Monthly sports card
Employee discounts at retail outlets
Professional Development
Certification courses
In-house training
Tickets for conferences and seminars
Individual career development plan
Other
Food vouchers
Extra insights
Key company services/products:
GLOBAL RETURN DECISIONS
Access to over 220 localized warehouses through 1,000 international carrier services, in 135 countries, with 320,000 drop off locations worldwide.
SEAMLESS INTEGRATION
Connect directly via API or using our ready-made Shopify, BigCommerce and Magento plugins in just 1 hour.
SUSTAINABILITY
Online commerce is becoming more environmentally friendly through our sustainability initiatives aimed at reducing carbon emissions, reducing paper waste and keeping goods out of landfills.
The company's software makes intelligent decisions about using the most efficient route to a ZigZag warehouse to send the returned goods to so they can be consolidated, resold or redirected to another customer.
INTEGRATE ZIGZAG WITH YOUR E-COMMERCE STORE
ZigZag will provide you with an online portal branded with your logo for mobile, tablet and desktop.
Customer can use this portal to submit a return request for items. The customer then enters the order number in combination with an email, zip code or last digits of a phone number. The portal can also be accessed from a QR code in a shipping note or from a link in an order confirmation email.
YOUR CUSTOMERS REQUEST THEIR RETURNS
The customer sees their shopping basket and they can select the item(s) they wish to return, they can also select the reason for return from a personalised list - we support over 25 languages.
The customer can then be offered a list of courier options depending on the options you want to provide your customers.
TRACK, MANAGE AND RESELL YOUR GOODS
Returns are tracked in full or in part where possible, and the ZigZag returns platform will give visibility of what is being returned and how much it will be worth before it has even left the customer.
Once the item has been returned by the customer, warehouse staff selected on the ZigZag system can open and inspect the goods to check that their integrity is as described. We can route the return to where it is most likely to be sold or shipped back via the most cost effective route.
By using ZigZag's returns platform, online retailers can save money on shipping, customers can get a faster refund on their purchase, and goods will be returned to the supply chain and repurposed faster for the next sale.
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