Digital Business Analyst (1-year contract)

We are Yettel!

Yettel is a part of e&PPF Telecom Group, a partnership between PPF Group and Emirates Telecommunication Group (e&) focused on delivering superior telecom and digital experience to customers across Central and Eastern Europe, that connects over 3 million customers to people, devices and businesses.

We are a company that wants to discover, develop and invest in technology to serve people in the most useful and effective way for them. We want to create the future together with you. That’s why we at Yettel are ready to discover and develop your talent and unique skills as we change the world together.

Role Overview:

Supports the development of innovative digital capabilities for mobile and web platforms. This position bridges the gap between business objectives, user experience, and digital product development, playing a crucial role in enhancing the company’s e-commerce and self-care solutions.

Your responsibilities would be:

• Collaborate with stakeholders (product owners, UX/UI designers, developers, and business teams) to optimize end-to-end digital user journeys, identifying pain points, opportunities, and touchpoints to enhance user experience and business outcomes.
• Gather and define business requirements through interviews, workshops, and process analysis, translating them into specifications, use cases, and Business Requirements Documents (BRDs).
• Ensure alignment between business objectives, technical feasibility, and UX design, supporting the design process by creating user journey maps, wireframes, and storyboards with UX teams.
• Facilitate cross-functional collaboration between business teams, UX/UI designers, developers, and quality assurance for seamless implementation.
• Provide regular updates to stakeholders, monitoring progress, addressing challenges, and adjusting plans as needed.
• Ensure analytics capabilities in requirements for user behavior tracking and data-driven decisions.
• Support solution validation during usability testing, ensuring business and user needs are met while incorporating feedback for improvements.
• Analyze and document existing e-commerce and self-care processes to identify areas for improvement.

We expect from you:

• Analytical and Problem-Solving Skills: Strong ability to analyze complex business processes and identify innovative, data-driven solutions.
• Stakeholder Engagement and Communication: Exceptional ability to engage with stakeholders across all levels, presenting complex ideas in a clear and concise manner.
• Business Requirements and Documentation Expertise: Skilled in creating and documenting clear, actionable business requirements and user stories.
• Collaboration and Teamwork: Proven track record in working effectively within cross-functional teams, managing multiple projects simultaneously.
• UX/UI Knowledge: Solid understanding of user experience principles, design thinking methodologies, and usability testing practices.
• Tool Proficiency: Strong knowledge and hands-on experience with tools like Figma, Miro, Jira, Confluence, and analytics platforms.
• E-commerce and Self-Care Application Experience: Familiarity with e-commerce platforms and self-service applications, enhancing business processes and customer experience.
• Fluency in English: Excellent verbal and written communication in English, ensuring smooth communication in international environments.

Benefits:

• Positive workplace culture where you would receive all the support you need from your peers and managers in order to achieve your personal and team goals
• Annual bonus based on your personal performance
• Preferential prices for mobile devices and accessories
• Unlimited mobile services and mobile internet
• Flexible working hours
• Monthly food and gift vouchers
• Transportation allowance
• Additional health insurance

Over its 20 years history on the Bulgarian market, the company has built a strong track record as a pioneer in wireless and beyond, launching Bulgaria’s first commercial 4G network in 2015, the first VoLTE service in 2018 and paving the way for the development of 5G with the country’s first 5G network test. Yettel’s sector-leading approach to infrastructure has won seven consecutive Best in Test certificates awarded by the global gold-standard benchmarking organization umlaut.

Today, Yettel Bulgaria employs more than 1800 people, operates more than 180 retail stores, with its mobile network covering more than 99% of the Bulgarian population.

Join Yettel now by sending us your up-to-date CV.

Only shortlisted applicants will be contacted with information about next steps of our selection process.