German-speaking Customer Service Specialist

Workster partners with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Our brand-new client is a leading igaming company dedicated to providing exceptional products and services to their customers.

We are seeking a motivated and skilled German-speaking Customer Service Representative to join our dynamic team.

Your Role:

• As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.
• Primary touchpoint for our customers who want to communicate with us
• Be the front line of our services and one of our greatest strengths.
• Act with professionalism
• Efficiently solve issues to enhance maximum possible customer satisfaction

Your Qualifications

• Fluency in German, both written and verbal (C2)
• Good command of English, both written and verbal (B2-C1)
• Excellent communication skills
• Previous experience in customer service or a related field
• Customer-oriented attitude
• Good typing and computer skills (MS Office applications)
• Proficiency in using CRM systems
• High attention to detail and accuracy in all tasks
• Ability to work both on your own and within a team
• High school education

The Offer:

• Full-time role with working shifts between 07:00 a.m. – 09:00 p.m., Monday – Sunday
• Competitive salary with monthly performance-based bonuses
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!