Customer Service Back-office Guru

WorkNomads is looking for a highly motivated and customer-oriented professional with a commercial flair. Join our team, where we adapt to the unique needs of employed remote workers or guest digital Nomads traveling around the world. As a Customer Service Back-office Guru, you will play a pivotal role in ensuring a seamless experience for our employees and coliving/hotel guests, handling a diverse range of responsibilities. You’re passionate about working with different kinds of CRM and PMS systems and their functionalities have no secrets for you. From managing group bookings, events, and transport arrangements to being the primary point of contact for our clients preparing their contracts, your exceptional communication skills will shine through in your email, phone, and in-person interactions. Your problem-solving abilities will be essential to provide suitable solutions that exceed expectations.

We are recruiting a Customer Service Back-office Guru to join our team. The role starts as hybrid, requiring some on-site presence at the WorkNomads base in Sofia, Bulgaria, and can transition to fully remote once the person is familiar with the job.

Tasks/duties:

• Handling group, event bookings and accommodations at WorkNomads’ Hotel
• Being a dedicated point of contact for our clients both through email and on the phone
• Prepare contracts for the clients (based on templates)
• Answer reviews on booking websites and social media
• Assist our Nomads with their reservations and travel arrangements
• Handle administrative tasks and create social security declarations necessary for travel for our Nomads
• Manage Nomads’ requests and complaints to find a suitable solution
• Ensure clients’ payment is received before their arrival
• Working with our PMS (property management systems) and CRM (customer relationship systems)

Required skills/qualifications:

• Fluency in English and Bulgarian (written and spoken); additional languages are an advantage
• Excellent communication skills
• Being organized and punctual with all tasks
• Problem-solving abilities and motivation to work in a dynamic environment
• Technology-oriented person quick to adapt to new software and technology
• Entrepreneurial spirit with a commercial vision to lead the company to greater success
• Curiosity, strong analytical skills, self-drive and attention to detail
• Disciplined and independent 

Our recipe for great life in Bulgaria:

• Labor contract with WorkNomads
• The opportunity to participate to our new nomadic economy, instead of watching it happen from the side-lines
• A personalized career development program
• An environment where your opinion matters, and you manage your own work life balance
• International and dynamic workplace
• All-inclusive flexible co-living experience built on the concept of sharing economy
• Onsite access to co-working spaces, meeting rooms, an event rooftop, communal kitchens, sports, and leisure areas & parking
• Competitive remuneration and social welfare package (such as 20 days annual paid leave, private health insurance, and various community benefits and events)
• Full assistance with the residence and work permits
• Low cost of living in parallel with low personal income tax, growing your purchasing power to wine, dine and travel & work abroad & remote!

About the docking station:

WorkNomads is a global employer for digital nomads, empowering people to live life their way, offering flexible co-living and remote and project-based jobs.

Interest peaked? Join us!