Product Quality Customer Interface Manager

Enabling a software-defined, electrified future. 

Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us, click here.

Mission of the Role:

• Lead a team of PQCI Engineers;
• Customer point of contact for Quality Assurance and Escalation during product development;
• Provides an independent oversight of all the quality activities performed by the engineering disciplines;
• Internal escalation channel to regional management of non-conformances;
• Oversight of nonconformity closure across product development organization.

Key Objectives of this Role: 

• Owner of the Product Development Quality Assurance process;
• Coach team members and onboard new hires;
• Act as a Tier 1 internal and external escalation point of contact;
• Act as Liaison between Customer Quality Representatives and Visteon cross-functional teams, supporting Customer reporting needs and driving Customer Specific; requirements compliance based on APQP (Advanced Product Quality Planning) processes and ASPICE standards;
• Provide support to the Tech. Sales for Quality Assurance topics during the RFQ phase;
• Plan and support Customer Project assessment/ audits;
• Ensure successful outcome of team members supported project assessments;
• Input to project-specific, project management, and development strategies;
• Ensure the Project Quality of work products and processes;
• Co-develops customer targets for new programs;
• Translate Customer Quality Requirements to the project team;
• Ensure past problem History/Lessons Learned are available;
• Oversight of APQP by Plant Advanced Manufacturing Engineer and Change Engineer;
• Oversight of SCIF (Special Characteristics Identification Form) process;
• Oversight of Project management process implementation;
• Attends Program Core Team meeting;
• Compile and update a Quality Status Report per project, monthly;
• Present this report (1.2.12) in a monthly “quality-focused” program core team;
• Manage Project Quality Assurance related RIOs (Risk Issue Opportunity) accordingly.

Key Performance Indicators:

• ASPICE compliance of all EU managed projects;
• Customer Deliverables submission On-time;
• ASPICE Overall Project Compliance [ VPAT %];
• 100% of Lessons Learned implemented / assessed for new projects.

Key Year One Deliverables:

• ASPICE compliance of EU based projects
• Effective escalations of identified NCs (Non-Conformity)
• Bring up to process to ASPICE v4.0 compliance

Qualification, Experience, and Skills:  

• Qualifications
  • Degree in Quality Management with Software or Electrical background or other relevant experience.
  • Automotive SPICE – preferably a certified assessor.
• Experience
  • 10 years in Quality leadership role and a good understanding of IATF 16949;
  • 5 years in a SW development industry;
  • Internal auditor acc to ISO9001/27001 or IATF 16949;
  • ASPICE or CMMI experience.
• Skills
  • Understanding of SDLC (Software Development Life Cycle) and SQA (Supplier/Software Quality Assurance);
  • Excellent verbal and written communication skills to effectively collaborate with cross functional teams and stakeholders;
  • Proven track record of implemented continuous improvement initiatives within the organization to maintain process and product compliance;
  • Experience with Atlassian toolchain;
  • Conduction of internal audits and assessments.

Key Behaviors: 

• Problem prioritization;
• Escalation management;
• Effective collaboration with external and internal stakeholders;
• Team Spirit;
• Problem-Solving;
• Critical thinking;
• Result oriented.

Reporting Structure: European Quality Lead, Project Quality Customer Interface located in Sofia, Bulgaria.

Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.

Competitive Compensation and Benefits

• Possibilities for career development in an international company​;
• Professional development based on up-to-date training opportunities and expertise​;
• 25 days paid annual leave;
• Additional health insurance and life insurance;
• Competitive remuneration package with a pool of benefits and incentives schemes at place​;
• Open and friendly working atmosphere;
• Social activities.