User Researcher for SAP BTP Experience

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 1700 professionals, SAP Labs Bulgaria also has strong contributions toward life-cycle management, user interface & user experience across the broader portfolio of SAP products and business applications. Most recently, SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history, the company has established itself as a preferred employer in the IT sector in Bulgaria.

What you will do

• Plan and conduct qualitative and quantitative user research to understand the needs, motivations, and workflows of a wide range of users.
• Translate research findings into actionable insights, personas, journey maps, or UX recommendations and communicate them clearly to stakeholders at all levels.
• Partner with UX design teams like SAP Build Design, SAP HANA Cloud Design, SAP Foundation
• Design, or SAP Integration Suite Design to drive user-centered innovation through research.
• Drive research initiatives across the entire Business Technology Platform (BTP), uncovering user needs and pain points that span diverse services, roles, and end-to-end workflows—from low-code developers to enterprise architects.
• Collaborate closely with UX design, product management, and engineering teams to ensure product decisions are grounded in user evidence across the entire development lifecycle

What you bring

• A university degree in a relevant field (e.g. psychology, human-computer interaction, social sciences, design, or a comparable discipline); a PhD is a plus.
• Hands-on experience in conducting UX research—such as user interviews, usability testing, surveys, contextual inquiries, usability inspection, user data collection, or diary studies.
• Ability to independently plan, execute, and synthesize research in a structured and rigorous way—even in complex enterprise environments.
• A strong team player who enjoys working in international cross-functional product teams and actively shaping UX strategies.
• Experience in enterprise or B2B software is a plus, but not required—what matters most is your willingness to learn and your proactive mindset.
• Excellent communication skills, both written and verbal

The team

The BTP Design organization of SAP aims to create a seamless end-to-end UX for the SAP Business Technology Platform. Our global team is growing fast, and we are constantly in the pursuit of fresh innovations with the most user-friendly products.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426786 | Work Area: Software-User Experience | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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