Instructor

Tungsten Automation is the leading global provider of software products and services that capture and manage all the information associated with core functions, transforming them into consistent, automated, “best practices” business processes that ensure sustainable compliance. Combining best-of-breed business process automation and imaging technologies, the Tungsten Automation software solutions provide seamless integration with the world’s leading application systems, resulting in significant cost reduction, improved efficiency, and enhanced visibility for enterprises.

The instructor position includes teaching classes, developing standard courseware, customizing courseware for specific client engagements, maintaining Education Services environments and components, and supporting the department management function as needed. This position serves a key role within the department and is an important part of the direction for success and achievement of department goals.

Key Responsibilities

Teaching Performance

• Teach a course load appropriate to their field or discipline
• Conduct monthly webinars (Knowledge Sharing Sessions) for our products
• Deliver both public and dedicated instructor-led training sessions at Tungsten Automation training facilities, on the web, and onsite at customer locations
• Plan and organize instruction to maximize student learning; modify instructional methods to meet diverse students’ needs
• Employ appropriate teaching and learning strategies to communicate subject matter
• Update functional and technical training materials based on existing “best practice” training templates
• Partner with Professional Services Consultants to develop functional end-user training plans
• Assume ownership for customer training projects success

Courseware Development

• Contribute to instructional materials selection and development
• Employ available instructional technology including classroom, Internet, interactive technology, video and desktop environments, and remote student applications

Technical Administration and Support

• Assist with Education Services’ internal environments maintenance
• Maintain Education Services IT equipment including scanners and training classroom desktops

Other Responsibilities

• Support internal training initiatives
• Provide product feedback to Engineering

Interfaces

• Consulting Services, Engineering, and Technical Support

Key Performance Indicators

• Customer Satisfaction > 90%
• High course completion rates (as per company standards)

Evaluation of Student Learning

• Establish and follow meaningful learning objectives
• Develop fair methods to measure student progress
• Demonstrate sensitivity to student needs
• Maintain positive client feedback about learning experience

Required Skills

Mastery of Subject

• Ability to learn software applications and develop training content
• Data base knowledge for learning applications
• Expertise in assigned software for course content development and delivery

Instructor Skills

• Adult learning theories competency
• Audience engagement techniques mastery
• Knowledge of standard training methodologies
• Technology integration capabilities
• Strong presentation and facilitation skills
• Commitment to professional development

General Professional Skills

• Excellent written and verbal communication
• High organization and self-motivation
• Multi-project management capability
• Completion of projects within established deadlines
• Independent work ability
• Quick software learning aptitude

IT-related Skills

• Minimum 2 years IT training experience
• Network and device setup and administration experience
• Operating System management
• Software installation and configuration
• Scanner and peripheral setup
• Document management proficiency
• Basic troubleshooting and technical support
• Integration skills with Microsoft Office and cloud solutions
• Cloud Services management (Azure, AWS, Google Cloud)
• User and Access Management
• Security and Compliance knowledge

Required Experience

• BA/BS or equivalent
• 2-4 years’ experience delivering software based functional and technical training programs to adult learners
• Willingness to travel

Tungsten Automation is an Equal Opportunity Employer,