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TTEC Bulgaria

Technical Client Advisor for Logitech with German and English (maternity cover)

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Fully Remote - Customer Support Fully Remote

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Customer Support 48
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    Tech Stack / Requirements

    We are conducting a Virtual Hiring process for the safety of our applicants.

    TTEC highly values your bilingual skills, so we invite you to join our team.

    We are hiring Bilingual German-English speaking Technical Client Advisor for our Logitech team working remotely in Bulgaria. You would have the opportunity to work side by side with people from all around the globe, providing support for customers of worldwide-known manufacturer and supplier of Peripherals, Gaming & Audio Devices, Web Cameras.

    If you like what we are offering, you might as well recognize yourself in the following:

    What would you be doing? 

    • Responding to customer’s requests through phone and email in order to identify and fix the problem;
    • Providing great customer experience by managing customer’s expectations;
    • Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
    • Meting deadlines and delivering services, respecting customers’ service level agreements;
    • Keeping yourself educated of the supported products and technology as well as the applicable technical support tools.

    We’re seeking innovators who possess the following:   

    • Fluent level of written and verbal communication in German;
    • Very good level of written and verbal communication in English;
    • Treat tasks with priority and manage time efficiently;
    • Willingness to learn new technologies, expand knowledge and gain expertise in the information technology field.

    As we value our employees, we offer: 

    • Extensive paid training program – lasting 3 weeks;
    • Entirely remote work from the comfort of your home;
    • Healthy work-life balance with no night shifts;
    • Private Health/Medical Insurance and Eye Care Reimbursements;
    • Reimbursement program;
    • Access top notch business best practices;
    • Bonus scheme based on your performance;
    • 20 Annual leave days.

    All documents will be treated in the strictest confidentiality.

    Only short-listed candidates will be invited for an interview.

    Click on the Apply Online button to let us know about you.

    Please send your CV in English.

    Submit your application