Technical Support Engineer L3

We are looking for a technically skilled and naturally analytical L3 Technical Support Engineer to support our Cash development team. In this role, you’ll play a central part in bridging technical and customer-facing teams by resolving complex issues escalated by Customer Support and Customer Success teams.

TIS (Treasury Intelligence Solutions) empowers CFOs, treasury, and finance teams to gain control, transparency, and efficiency across their entire payment ecosystem. Our mission is to simplify and automate key financial processes by connecting customers’ back-office systems with banks, vendors, and business partners around the globe. We support our customers’ strategic outcomes in areas such as cash forecasting, working capital optimization, fraud prevention, compliance, and outbound payment management.

Our collaborative, innovative culture values curiosity, accountability, and a continuous drive for excellence—and we’re looking for like-minded professionals to join our team.

• Proven experience supporting cloud or web-based applications;
• Bachelor’s degree in a relevant field or equivalent professional experience;
• Strong problem-solving, analytical, and troubleshooting skills;
• Solid SQL knowledge;
• Ability to read and understand Java code;
• Upper-intermediate or higher level of English;

Added Advantages

• Familiarity with bank statement formats (MT940/942, CAMT.053/052/051);
• Understanding of banking processes or treasury systems;
• Experience with AWS services;
• Coding or development experience;

We Value

• Curiosity and a fast-learning mindset in a dynamic environment;
• Collaborative spirit with strong cross-functional communication;
• Proactive approach and a positive attitude.

• Provide Level 3 technical support for the TIS Cash application;
• Investigate and troubleshoot complex issues within the application;
• Collaborate closely with Customer Support, Customer Success, Developers, and QA teams to ensure timely resolution of customer issues;
• Analyse logs using Datadog and OpenSearch, and extract insights from PostgreSQL;
• Monitor system performance KPIs using Instana;
• Maintain a structured issue backlog and document bugs in Jira;
• Work with various AWS services as part of a cloud-native application stack.

Job benefits

We offer a comprehensive benefits package designed to support the well-being and professional growth of our employees. Our benefits include supplementary paid leave days, insurances, various monthly allowances, leasing budget to enhance your home office environment, unlimited learning and development platform access and other company perks. We also provide family-friendly policies, team events, and opportunities for both entirely remote or hybrid office-based work, while ensuring a supportive and dynamic work environment.