Senior Technical Support Specialist – ITOM Team

Our client has established a new Technology Support Center in Sofia, dedicated to providing enterprise-level support to customers around the globe.

What the role offers:

• Provide advanced technical support to customers via chat, phone, and email.
• Troubleshoot and resolve technical issues, including reproducing scenarios to identify root causes.
• Collaborate with the Product Engineering team to identify defects and test patches.
• Document customer interactions and solutions within our CRM system.
• Contribute to the knowledge base by creating and updating technical articles following Knowledge-Centered Services (KCS) best practices.
• Mentor team members and support their technical growth.

What you need to succeed:

• Comfortable working with Linux systems (RHEL, CentOS, Ubuntu) and Windows Server for basic troubleshooting, reviewing logs, and managing services.
• Familiar with Docker and core Kubernetes concepts, including pods, services, and basic kubectl commands.
• Able to run simple queries and analyze logs in databases such as PostgreSQL or Vertica.
• Understanding of basic networking concepts such as TCP/IP, HTTP/S, and TLS/SSL.
• Ability to test and troubleshoot simple REST API connections.

What’s In It for You:

• Enjoy a flexible hybrid work model: 3 days in the office, 2 days from home
• Receive monthly food vouchers worth 200 BGN
• Benefit from 20 days of paid annual leave
• Thrive in a dynamic, supportive team culture that values continuous learning and professional growth
• Be part of a brand-new tech center and help build something impactful from day one
• Collaborate with global enterprise clients and work with cutting-edge security technologies

Ready to bring your skills to the next level and make a global impact?

Apply now and let’s talk!

Only short-listed candidates will be contacted.

License for recruitment for Bulgaria: № 2399 / 15.11.2017.

License for administration and protection of personal data issued: № 432025 / 23.10.2017