Customer Success Manager

Team-GPT is accelerating enterprise AI adoption with our innovative collaborative workspace. We’re on a mission to help organizations leverage artificial intelligence to transform their operations and drive growth.

The company was founded by a seasoned team of serial entrepreneurs and educators who saw a need for a more collaborative way of engaging with AI for enterprises. We’re backed by leading venture capitalists and have assembled a world-class team with senior leadership experience at companies like Microsoft and WeWork.

Position Overview

We’re seeking an experienced Technical Customer Success Manager to serve as the primary liaison between Team-GPT and our enterprise clients. This role combines technical expertise with strong relationship management skills to ensure client success in implementing and utilizing our AI solutions.

Key Responsibilities

• Serve as the trusted technical advisor and primary point of contact for a portfolio of enterprise clients
• Drive client satisfaction and retention through proactive engagement and strategic account planning
• Collaborate with clients to understand their business objectives and technical requirements
• Provide technical guidance on best practices for software implementation on Cloud/On-Prem.
• Monitor account health metrics and usage patterns to identify opportunities for optimization
• Lead and support client implementations
• Coordinate with internal teams (Engineering, Product, Support) to resolve client issues and escalations
• Lead regular business reviews and technical planning sessions with key stakeholders
• Identify and drive upsell opportunities based on client needs and usage patterns

Qualifications

• 3+ years of experience in technical account management, solutions engineering, or similar customer-facing technical roles
• Strong understanding of AI/ML technologies, particularly large language models and their applications
• Experience with API integration, software development, and technical problem-solving
• Excellent project management skills and ability to manage multiple complex client relationships
• Strong communication skills with ability to explain technical concepts to both technical and non-technical audiences
• Bachelor’s degree in Computer Science, Engineering, Business, or related technical field

What We Offer

• Competitive compensation package
• Hybrid work flexibility
• Personal development in a company that cares about learning, understanding, and sharing knowledge
• Mentorship from experienced sales leaders
• Modern tech stack and tools
• Regular team events and celebrations
• A flat structure with a transparent way of working where we utilize Notion and Slack to keep everyone informed
• The chance to make a difference and be part of building something great

To Apply

Please submit your application on the form below.

Team GPT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.