Senior SAP SD (Downstream) Specialist

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s meet!

The role of Senior SAP SD (Downstream) Specialist is responsible for delivery of business applications support services (incidents, changes, problems & system enhancements delivery) and improving the core practices and documentation for SAP Sales & Distribution (Downstream processes: Sales Order, Outbound Delivery, Invoices, Credit Management, etc.) domain and related interfaces with
partner systems.

What are we looking for?

• Timely respond to tickets and support SAP Key users in the area of expertise
• Investigate and resolve tickets (incidents & requests) with high quality
• Monitor related SAP interfaces and solve or address the errors encountered
• Be an expert in SAP Finance business processes and deep knowledge of how the solution works (E2E: Downstream processes: Sales & Distribution)
• Have expert knowledge of how to run SAP Sales & Distribution processes, tables and system configurations
• Interact with the user to collect business requirements, discover more complex issues, explain complex SAP functional & technical rules, and present resolution explanation
• Identifies, initiates and solves problems using analysis, experience, and judgment
• Solve complex functional or technical topics + perform detailed ITC/NRT testing
• Deep dive and solve problems, by addressing the root cause, elaborate action plans for continuous improvements of the solution and solving recurrent incidents
• Apply complex SAP customizations (bug fixes & configuration changes), perform extensive testing and maintain solution documentation
• Make proposals and provide information in order to support decision making concerning the solution and enhancement
• Deliver enhancements (understand the business need, clarify business requirement, translate into a documentation and solutions)
• Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner
• Manage business relationship to ensure smooth communication
• Share knowledge with the other SAP support team members maintaining all kind of documentation that is useful for team’s daily work and expertise
• Support, guide and up-skill the more junior team members

And if you meet the following criteria

• University degree in IT, Finance, Accounting, Business school or equivalent
• 5+ years of SAP IT support / delivery experience with SAP Sales & Distribution
• Strong experience in SAP IT application support and delivery in SAP SD module, including: incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, delivering system enhancements and working with ABAP Developers
• S4 HANA & FIORI experience
• Experience in SAP system integration & interfaces with other systems (iDocs/XML messages)
• Knowledge of the integration points with other SAP modules (ex. SAP CO, MM & SD)
• Experience working with Service Desk ticketing system (Service Now & JIRA)
• Fluent English and German

We Offer You:

• Additional health insurance
• Food vouchers
• Sport cards
• Transport allowance
• Home Office
• Referral bonus program
• Modern office with a stunning view
• Charity & volunteer activities
• Free drinks at the office