Oracle CX Functional Analyst (CRM Sales & Service Cloud)

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s meet!

What are we looking for?

• Act as the functional expert for Oracle CX Cloud, with a focus on Sales Cloud and/or Service Cloud
• Analyze and document sales and service business processes and map them to Oracle CX standard functionality
• Drive functional design decisions in alignment with global CRM standards
• Plan and execute the rollout of Oracle CX modules
• Adapt local business processes to the standard CX solution, considering country-specific requirements
• Support multi-country CRM deployments and coordinate with local stakeholders
• Support and facilitate the migration of Oracle CX applications to Oracle Redwood UX
• Assess functional impacts of the new UX and ensure smooth adoption by end users
• Validate usability and functional consistency of the new interfaces
• Define and execute functional test scenarios, including UAT
• Coordinate and deliver end-user training sessions on new CX functionalities and interfaces
• Support change management activities to ensure user adoption
• Act as the primary functional interface between business users, IT teams, and project stakeholders
• Provide ongoing functional support and guidance to local teams post-go live

And if you meet the following criteria

• Strong functional experience with Oracle CX Cloud, particularly Sales Cloud and/or Service Cloud
• In-depth knowledge of Oracle CX application capabilities and configuration
• Familiarity with Oracle Redwood UX and its impact on CX applications
• Proven experience in international or multi-country CRM rollouts
• Excellent communication skills with the ability to engage stakeholders across different countries
• Fluent English. Italian or Spanish is highly desirable

We Offer You:

• Additional health insurance
• Food vouchers
• Sport cards
• Transport allowance
• Home office
• Referral bonus program
• Modern office with a stunning view
• Charity & volunteer activities
• Free drinks at the office