On-site Computer Technician

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

We are looking for a service Oriented IT On-Site Technician with a High technical knowledge level to be an active part of the SolarEdge IT Employee Services Team.

The Team provides IT support to SolarEdge employees globally, from hire to retire, and is responsible for users’ equipment, accounts, licensing, and more.

What you will be doing:

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting and provide the best solution based on the issue and details provided by customers
• Install and setup the end user’s workstation environment
• Direct unresolved issues to the next level of support personnel
• Document and Record events/problems and their resolution in logs and KBs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in internal procedures
• Full-time Job, Monday – Friday, 100% On-Site position.

Job Requirements

• One year of IT Support experience using an enterprise-level Help Desk/IT ticketing system.
• Experience in working with Microsoft Active Directory Users and Domains environment + ADFS
• Proven experience and problem-solving abilities in Microsoft Windows 10,11 O.S and MS Office 365
• Experience with SharePoint, OneDrive, and other Microsoft Online Tools – permissions and general administration.
• Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM
• Familiarity with client-based VPN technologies and concepts
• Ability to work independently and handle multiple and varied requests under pressure
• High-level English – Read/Write/Speak