Senior Service Cloud Consultant

WE ARE

In SoftServe, thousands of associates work on 2,000+ projects with clients across the USA, Europe, APAC, and LatAm. Our employees are authentic, avoiding typical one-sided corporate communication and mumbling IT clichés. We help our people build not only lasting careers but well-balanced lives.

Our Salesforce Center of Excellence (CoE) is a dynamic team of over 90 architects, engineers, consultants, and quality control specialists dedicated to Salesforce excellence. We deliver end-to-end Salesforce solutions, from pre-sales support and architecture planning to full-scale implementation and post-deployment support.

IF YOU ARE

• A Salesforce Consultant with 8+ years of overall experience, and at least 4 years focused on Service Cloud architecture and integrations
• Certified as a Salesforce Service Cloud Consultant
• Experienced in full-cycle project implementations and familiar with the software and packaged solution development life cycles
• Proficient with the Salesforce product suite, including Omnichannel processes, CTI, Chatbot, and Knowledge Management
• Competent in Agile methodologies like SCRUM and using tools like Jira
• Fluent in English and confident in client meetings, presenting solutions and recommendations effectively
• Certified as a Contact Center Accredited Professional (as a plus)

AND YOU WANT TO

• Work with Salesforce Sales Cloud, Service Cloud
• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
• Demonstrate solutions functionality to business stakeholders as needed
• Present solution options to the Client, evaluating the pros and cons of declarative configuration against code and customisation
• Lead the Client sessions to gather, define, and document business requirements
• Develop implementation, estimates, and plans for development, testing, training, communication, deployment, and post-production support
• Perform impact analysis for scope change requests, documenting changes to requirements, configuration, and data mapping
• Participate in declarative system configuration when necessary
• Design and participate in end-user acceptance testing
• Engage in training content development and Administrator and end-user training delivery

TOGETHER WE WILL

• Offer you an individual career path for professional development and career growth
• Engage in interesting consulting where you can explore client businesses around the globe
• Process dynamic projects and still have a stable place of work
• Take part in internal and external events where you can build and promote your brand
• Give you access to experienced specialists willing to share their knowledge
• Care about your initiatives — we are open to them, just come and share your ideas