Senior Business Process Analyst / Consultant

WE ARE

SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients in the USA, Europe, LATAM, and APAC. We are about people who create bold things, who make a difference, who have fun, and who love their work.

Our global Center of Excellence team comprises over 200+ of the most diverse, talented, and engaged Solution Consultants, Business Analysts, and Product Managers with 12+ locations across the world.

We are a cross-functional, highly impactful, and high-visibility team whose mission is to drive digital transformation strategy and implementations. We advise our Fortune 500 customers at the cutting-edge of technology while staying highly relevant to the specifics of their industry.

We partner with technology and engineering leadership to deliver strategic decision-making and efficient execution of digital advisory operations for the enterprise at all phases of the digital transformation journey.

IF YOU ARE

• Experienced in process analysis and optimization practices such as BPM, BPMN, value-stream mapping, Lean/Six Sigma, value realization, and process mining
• Proficiently understand and analyze customer business processes and commercial challenges, and lead the design of tailored solutions
• Skilled in gaining trust, confidence, and commitment from senior-level stakeholders
• Capable of running enterprise process improvement projects and advising on solution design and roadmaps for new and existing clients
• Experienced in supporting digital solution implementations (including AI) from a business analysis perspective
• Proficient in facilitating workshops and joint sessions with business stakeholders throughout all engagement stages: ideation, analysis, implementation, and maintenance
• Comfortable working as a lead or contributing member of a flexible, proactive, and solution-focused team
• Capable of identifying new business opportunities with existing clients and proposing innovative technology solutions to improve efficiency
• Familiar with automation tools, low-code platforms, or AI-driven process solutions (would be a plus)

AND YOU WANT TO

• Lead process optimization and transformation initiatives for enterprise clients
• Support digital transformation and implement digital (including AI-based) solutions
• Generate and promote innovative ideas that bring value to clients
• Engage with new clients and evaluate strategic opportunities for collaboration
• Provide advisory services and act as a solution provider across various industries
• Collaborate with business and technical experts to build comprehensive, industry-focused solutions and drive their implementation
• Manage risks, negotiate scope, priorities, and timelines with clients
• Evaluate trade-offs between different business solution options in cooperation with domain and technical experts

TOGETHER WE WILL

• Bring our proven record of Business process and Digital transformation programs
• Define and lead Process and Digital Transformation programs for enterprises
• Facilitate conversations and workshops with credibility and insight, and communicate with emotional intelligence
• Be Game Changers who represent our best talent, top contributors, and creative minds in the annual SoftServe Awards
• Work with a diverse team of professionals in a collaborative enterprise environment
• Create an exceptional customer experience, impact the company’s global success, and be recognized by the Customer Hero Program
• Boost leadership skills with managerial competencies with leadership development programs that enable emerging and mature leaders to deliver more value
• Gain performance-based bonuses and incentives