Salesforce Technical Lead

sofString is a bold and aspiring company with the sole purpose of delivering high-quality software solutions for businesses of all industry.

Our team consists of highly skilled experts specialized in various fields of software development. We use modern IT Project Management tools and provide top-notch professionals to develop software products according to customer’s requirements. From an application for an online shop, through a time management system all the way to customized software – whatever the business wants, we can do it!

About the job Ref011025176SMNA Salesforce Technical Lead

We are looking for an experienced Salesforce Technical Lead to drive the design, architecture, and delivery of Service Cloud solutions within a Financial Services Cloud (FSC) instance. This role requires deep expertise in Salesforce Service Cloud, a strong understanding of the FSC data model, and the ability to lead development teams to deliver high-quality, scalable solutions. The Technical Lead will serve as the bridge between business stakeholders, solution architects, and development teams, ensuring technical excellence and alignment with business needs.

Duration: 6 months

Start: asap

Responsibilities

Leadership & Delivery

• Lead and mentor a team of Salesforce developers and administrators working on Service Cloud in FSC.
• Translate business requirements into technical architectures and implementation plans.
• Provide technical ownership of Service Cloud features (Case Management, Service Console, Omni-Channel, Entitlements, Service Cloud Voice).
• Ensure Service Cloud configurations and customizations align with FSC data model and industry standards.
• Collaborate with Salesforce Architects to define scalable solutions, integration strategies, and system design.
• Oversee end-to-end solution delivery, including requirements analysis, technical design, development, testing, and deployment.

Architecture & Design

• Define best practices for Service Cloud development (Apex, LWC, APIs, Flows).
• Architect and optimize solutions leveraging FSC data objects (Person Accounts, Households, Financial Accounts, Client Relationships, etc.).
• Lead integration design with banking/insurance/wealth management systems via APIs, middleware (MuleSoft, Informatica, etc.), or event-driven patterns.
• Ensure solutions meet scalability, performance, and security requirements, including compliance with GDPR, HIPAA, PCI DSS, and financial regulatory standards.

Governance & Quality

• Conduct code reviews, enforce development standards, and promote reusable components.
• Establish and oversee CI/CD pipelines (Copado, Gearset, Git, Jenkins).
• Drive technical documentation and knowledge sharing across the team.
• Collaborate with business and QA teams to ensure solutions meet functional and nonfunctional requirements.

Innovation & Advisory

• Advise business stakeholders on Service Cloud capabilities and FSC-specific enhancements.
• Identify opportunities to leverage AI/Einstein, Bots, and Analytics for enhanced service experiences.
• Stay updated with Salesforce roadmap, new releases, and financial services accelerators, guiding the team in adopting relevant innovations.

Requirements:

Technical Expertise

• 8+ years of Salesforce experience, including at least 3+ years in a Lead/Technical Lead role.
• Proven expertise in Service Cloud implementations (Case Lifecycle, Omni-Channel, Service Console, Knowledge, Voice, Entitlements, SLAs).
• Strong experience working with Financial Services Cloud data model.
• Hands-on expertise in Apex, Lightning Web Components (LWC), SOQL, SOSL, API development.
• Experience with integration architectures (REST/SOAP APIs, Middleware, Streaming, Event-driven).
• Strong background in Salesforce security, data model design, and performance optimization.

Certifications (Preferred)

• Salesforce Platform Developer II.
• Salesforce Service Cloud Consultant.
• Salesforce Financial Services Cloud Accredited Professional.
• Salesforce Application Architect or System Architect (nice to have).

Leadership Skills

• Experience leading and mentoring onshore/offshore teams.
• Strong stakeholder management and communication skills.
• Ability to balance hands-on development with leadership responsibilities.
• Proven track record of delivering large-scale Salesforce Service Cloud projects in financial services.

Nice to Have

• Experience with Einstein AI, Service Cloud Voice, Tableau CRM/Analytics.
• Exposure to multi-cloud Salesforce implementations (Sales, Marketing, Experience Cloud).
• Prior work in regulated financial environments (Banking, Insurance, Wealth/Asset Management).

What we offer:

• Remote opportunities for IT-professionals located in Bulgaria
• Temporary contract opportunities
• Flexible work hours
• Friendly atmosphere and collaborative team
• Interesting projects with diverse clients and many exciting challenges
• Opportunities for long-term professional development in a quickly growing company

If this role would fit your personal interests and plans for professional development please send us your CV. Only short-listed candidates will be contacted.