Integration Manager

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

We are seeking an Integration Manager to oversee communication between operators, providers, and clients on behalf of our game aggregation platform. This role requires a balance of technical expertise and exceptional communication skills to manage, prioritize, and resolve technical issues efficiently. The ideal candidate will act as a bridge between all stakeholders, ensuring smooth operations and high service quality.

Key Responsibilities:

• Manage Communication: Serve as the main point of contact for operators, providers, and clients, ensuring clear and effective communication;
• Technical Issue Resolution: Understand the integration process in detail and be able to identify, analyze, and troubleshoot API integrations, game performance, server issues, and configuration challenges;
• Prioritization & Escalation: Assess the urgency of issues, prioritize tasks, and escalate critical incidents to the appropriate teams for resolution;
• Monitoring & Reporting: Track system performance, report incidents, and ensure prompt follow-ups to guarantee issue resolution;
• Coordination with Internal Teams: Work closely with Developers, Product managers, and QA teams to relay technical challenges and improvements;
• Process Optimization: Develop and refine support procedures to enhance response times and service quality;
• Client Training & Support: Key point of contact with the customer providing guidance to operators and clients on integration best practices and troubleshooting common issues;
• Documentation & Knowledge Base: Maintain up-to-date records of incidents, solutions, and FAQs for future reference.

Required Skills & Experience:

• Experience: 3+ years in technical support, system administration, or client-facing technical roles, preferably in gaming, fintech, or SaaS;
• Technical Background: Experience with APIs, SQL, debugging tools, and general system troubleshooting;
• Industry Knowledge: Understanding of iGaming, casino games, game providers, and operator platforms is highly desirable;
• Communication Skills: Strong ability to translate technical issues into simple explanations for non-technical stakeholders;
• Problem-Solving: Excellent troubleshooting and analytical skills to diagnose and resolve complex issues efficiently;
• Project & Time Management: Ability to prioritize multiple issues and work in a fast-paced environment.

Preferred Qualifications:

• Experience working with game aggregators or gaming platforms;
• Familiarity with REST APIs, JSON, XML, and database queries (SQL/PostgreSQL);
• Knowledge of monitoring tools, ticketing systems, and incident management workflows;
• Experience with JIRA, Jenkins, Postman.

✅ Why Sofia Stars?

💰 Competitive salary;

🍎 Monthly food vouchers (200 BGN);

💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);

🌍 Working in a dynamic International company;

🌴 Up to 25 paid leave days;

🏥 Six additional days of undocumented sick leaves;

🎁 Birthday, wedding and newborn gifts;

⚽ Multisport card;

🧗 Team-building events and activities;

🌆 Sunny, spacious office;

🍔 Food vouchers, breakfast, fruits, and snacks available in the office;

📈 Ability for career and professional growth within the company.

Ready to shine? Let’s make it real.