IT Infrastructure & Support Engineer

About Sirma

Established in 1992, Sirma is one of the leading IT companies in Bulgaria. Since 2015, the company has been listed on the Bulgarian Stock Exchange.

Sirma specializes in software development across multiple industries, including finance, insurance, healthcare, transportation, logistics, hospitality, retail, and e-government. With a team of more than 800 professionals, the company delivers cutting-edge software solutions tailored to address the specific business needs and challenges of our clients. Our projects range from short engagements to multi-year collaborations on turnkey products.

As we believe that our employees are our greatest asset, we provide them with a collaborative environment and full support for their career and personal growth.

About the role

The IT Infrastructure & Support Engineer is responsible for overseeing the delivery of IT infrastructure and support services within the organization, including end-user support, infrastructure management, and the operation of core IT systems such as Active Directory, network services, and email platforms. The role ensures consistent service quality, manages support processes and teams (internal or external), and maintains the stability, security, and efficiency of the IT environment. IT Infrastructure & Support Engineer reports to the Sysadmin Team Мanager.

Your responsibilities

• Infrastructure and Systems Administration
• Operational Support Management
• User Support and Endpoint Management
• Vendor and Service Management
• Compliance, Documentation, and Reporting

Role’s requirements

Technical Skills

• Strong knowledge of IT infrastructure: Including Active Directory, Group Policy, network services (LAN/WAN, VPN), and email platforms (e.g., Microsoft 365, Exchange)
• Proficiency in endpoint management: Experience with desktop/laptop support, mobile device management, and hardware lifecycle management
• Systems administration expertise: Ability to maintain and administer servers, ensure secure configurations, and manage patching processes
• Experience with IT support tools: Familiarity with ticketing systems, monitoring tools, and asset management platforms

Soft Skills

• Excellent communication: Strong verbal and written communication skills to interact effectively with end-users and stakeholders
• Problem-solving: Analytical skills to diagnose and resolve complex technical issues
• Customer service orientation: Commitment to providing high-quality support and ensuring user satisfaction

Qualifications

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field
• Certifications: Relevant certifications such as ITIL, CompTIA A+, Microsoft Certified: Azure Administrator, or similar
• Experience: Minimum of 5 years of experience in IT support or a related field, with at least 2 years in a managerial role

What we offer

• Personal career path
• Individual or team professional training
• Flexible working time
• Cooperation with top professionals around the globe
• Regular performance assessment
• Additional health and dental insurance
• Additional paid vacation days for students
• Regular team buildings and office parties
• Private parking zone
• Multisport card
• Game and relax zone

Why Sirma should be your choice

• Knowledge sharing
• Interesting case studies
• Referral bonus scheme
• Working with cutting-edge technologies
• Innovative and dynamic projects
• Sport events
• Charity campaigns
• Fruits at the office
• Opportunity to work from any Sirma office
• Large terrace with great view

Apply now!
We are waiting for your CV!
There’s a lot going on at Sirma!
We’re looking forward to meeting our next colleague. 🙂

We will contact only the candidates selected for further consideration. Confidentiality is guaranteed. We thank all candidates for applying.