AI SUPPORT ENGINEER (m/f/d)

As an AI Application Support Specialist, you will play a major part in delivering AI capabilities and solutions that enhance and transform our core retail business processes in marketing, logistics, and sales. This is a techno-functional role where you will interact with business users across the globe and process a large variety of requests and must ensure that each interaction is handled with a professional attitude and a superior level of service.

Take advantage of the opportunities to progress your career at the Sofia location.

The impact you will create:

• Work directly with the business units, AI Product Managers, Data Scientists and Engineers to research, troubleshoot, and resolve requests and issues in a timely manner.
• Understand the architecture of our systems and developed applications, efficiently use, and improve AI specific troubleshooting tools.
• Effectively prioritize and escalate issues to comply with Service Level Agreements, manage communication and expectations internally and with stakeholders.
• Clearly and succinctly document the details around the case resolution, providing outstanding customer service and high-quality technical responses.

Experience and skills you will need:

• Customer-oriented professional with strong follow-through and clear communication, who consistently keeps commitments to projects, customers, and fellow employees.
• 2-4 years of industry experience supporting or implementing software and data-driven services in a fast-paced dynamic environment.
• Experience with IT Service Management tools (ServiceNow platform or similar) and SQL for reporting, data manipulation and investigation.
• Intellectual curiosity to find unusual ways to solve issues, analyze core issues and learn new technologies.
• Ability to deal with stress related to escalation timeframes and competing priorities.
• Excellent verbal and written communication skills in English.

Our offer:

• An attractive remuneration package depending on your seniority
• Variety of opportunities with one of the strongest and largest retail companies in the world
• A huge array of tools & technologies available on the spot and ready for a steady personal development
• Food vouchers, MultiSport card, additional health insurance, travel expenses and a modern office close to Paradise Mall
• A good work-life balance with flexible working time & options for mobile work
• A pleasant and diverse environment with regular events, team buildings and stimulating activities

Your application will be reviewed in strict confidentiality. Approved candidates will receive a notification via email about a registration in our company recruiting system and then be contacted for an interview. By applying for our job openings and by providing your personal data you explicitly agree with our Privacy Policy here: https://it.schwarz/en/privacy-policy/privacy-policy-bg

Your data will be processed for the purpose of recruiting and for the purpose of possible signing of a labor contract. Your data will be stored and processed by „Schwarz Global Services Bulgaria” EOOD. Please have in mind that with this you give permission for your resume to be shared with other parties of the Schwarz Group.

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