DevOps Build and Support Engineer

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

Interested in building and supporting a high-productivity PaaS (Platform as a Service) for thousands of customers? The bigger team provides Platform as a Service and embedded Core Services for Cloud Foundry landscapes of the SAP Business Technology Platform. Develop, deploy and maintain the corresponding services running in a cloud environment are core responsibilities of the team. The team practices agile development methods, pair programming, Software Craftmanship, GitOps, Test-Driven-Development and works in an environment with Continuous Integration and Continuous Delivery. Monitoring and Observability are additional core DevOps practices focused on in the team.

• Own and govern the Build process for an NixOS / Nix based Docker/OCI Image including but not limited to:
  • Automation to build and release a new image
  • Artifacts repositories contents
  • Compliance processes
• Own custom build packages repository’s structure, content and intake process
• Review and act as Gatekeeper for contributions by Development teams
• Consult Development teams in case they need assistance/deeper knowledge how to use the framework or implement a change
• Troubleshoot issues, provide practical solutions to reported bugs, and continuously adapt to the evolving technological landscape · Monitor and support the development incident queues
• Address and resolve customer cases
• Collaborate and communicate with the Development teams, Product Support and Customers
• Suggest and implement improvements based on customer feedback and incident analysis
• Facilitate knowledge transfer within the teams and contribute to internal knowledge base
• Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape

What you bring

• Bachelor’s degree. Alternatively, high school diploma in Computer Science, Mathematics,
• Engineering, or related subject
• Experience building software from source code
• Experience with git source control management, build and delivery infrastructure
• Functional programming experience
• Experience in network technology (TCP/IP protocols, DNS, OSI model, routing etc. especially in the context of Unix-like operating systems)
• Experience with different tools/services in Linux Operating Systems that make up the OS apart from the Kernel e.g. systemd, package managers (apt, dnf, etc.)
• Experience with Docker/OCI containers, image building and release procedures
• 3+ years of experience working with Linux/Unix based systems
• 3+ years of experience in Technical Support, Software Development, IT or Quality Assurance
• Good analytical and problem-solving skills
• Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc.)
• Fluency in English
• Excellent communication skills (mail, phone and face-to-face)
• Team player passionate about own’s work and impact, self-starter who contributes to a positive atmosphere in the team

What gives you an advantage:

• Experience coding in Python, Ruby, BASH, Haskel or similar functional languages
• CI/CD best practices, automation environments, IaC (Infrastructure as Code) concepts and tools knowledge like Jenkins, GitHub Actions, Azure DevOps, Terraform, Vault, etc.
• Experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP or Alibaba Cloud
• NixOS ecosystem knowledge gives you extra points
• Another bonus is involvement in open-source development

Meet your team

We are an organization of enablers, who provide the lowest foundational layer for the SAP Business Technology Platform (BTP) in a reliable, secure, silent, scalable, and future-proof way for application teams and partners to create fast and efficient business value for customers.

Our team looks after The root of the platform – the cloud infrastructure for Cloud Foundry environment(s) on all major IaaS providers – AWS, GCP, Azure, Alibaba and our SAP internal offering based on OpenStack.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 418299 | Work Area: Consulting and Professional Services | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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