Senior Site Reliability Engineer (Engage team)

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: Senior SRE for Engage team

RingCentral builds a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service. We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible.

This role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork.

Key Responsibilities:

• Design, plan and implement a HA and cost-effective cloud infrastructure with an IaC approach.
• Develop, scale, and maintain an automated CI/CD process using the GitOps approach.
• Implement automation which will improve service maintainability & scalability, and engineering productivity.
• Plan system capacity and develop tooling for product on-demand scaling.
• Troubleshoot and resolve software and technical issues, participate in incident resolution, and perform root cause analysis.
• Participate in an on-call process.
• Plan disaster recovery procedures and develop automation for fast and reliable service restoration.
• Implement security & compliance requirements.
• Interact with development and architecture teams to improve service observability and performance, eliminate logging and monitoring white spots, suggest architecture and process improvements.
• Evaluate and adopt new cloud-native technologies.

Qualifications & Skills:

• 5+ years of technical experience in the same or similar role supporting large-scale and high-load production systems.
• Experience in the development and support of public cloud infrastructure.
• Hands-on experience in running HA applications and development of the CI/CD process in Kubernetes.
• Proven programming skills in Python, Go or similar.
• Good knowledge of Linux environment, TCP/IP, network routing, DNS Familiar with SRE principles, DevOps practices, and modern cloud-native landscape.
• Accuracy, attention to details, ability to follow processes.
• Good communication skills with English level intermediate or above

Nice to have:

• Experience working with contact centers, VoIP solutions.
• Ability to read and troubleshoot Java code if needed.
• Experience in SQL/NoSQL DB’s or attitude to develop skills in this field.

What we offer:

• Well-coordinated professional team.
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth.
• Additional Health and Life Insurance Package.
• Employee Assistance Program.
• 25 vacation days.
• 200 BGN Digital Food Vouchers.
• 120 BGN Gross as part of the salary for Working Expenses Allowance.

RingCentral’s Engineering Team works on high-complexity projects that set the standard for performance and reliability at massive scale. What kind of scale? Millions of users today and hundreds of millions tomorrow. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. If you’re a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.