UX Researcher

This role offers a hybrid work offering to be present in our Sofia OR Plovdiv office twice per week.

Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients.

Our shared mission of ‘Making the World a Better Place to Work’ and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future.

An opportunity has become available for a Mid-Level UX Researcher to join our team. In this role, you’ll take ownership of research projects from planning through synthesis, working closely with Product Designers, Product Managers, and Engineers. You’ll use a range of qualitative and quantitative methods to uncover user needs, evaluate product usability, and inform strategic decisions. Your work will directly influence how we prioritize features, design workflows, and improve user satisfaction.

Some of Your Responsibilities and Core Duties will be:

• Plan and execute end-to-end user research using qualitative and quantitative methods (e.g., usability testing, interviews, surveys, diary studies, etc.)
• Support team members when it comes to gathering, analysing, synthesising research data, and presenting or applying insights to the team’s work.
• Translate research findings into clear, actionable insights and present them to stakeholders at various levels.
• Develop and maintain research documentation, personas, journey maps, and other artefacts.
• Maintain and continue to develop a centralised user research repository
• Contribute to the development of internal research processes, templates, and best practices.

The Experience and Key Skills you will have:

• 4+ years of hands-on UX research experience in a product-focused environment (B2B or SaaS ideally).
• Strong grasp of research methodologies across the discovery and evaluative phases of the design process.
• Excellent communication, presentation, and interpersonal skills.
• Ability to frame complex concepts simply and clearly, adapting for different audiences and organisational levels.
• Create compelling evidence narratives that support a diverse range of customers and users over multiple geographies.
• Familiarity with tools such as UserTesting, Optimal Workshop, Dovetail, Lookback, or similar.
• Comfortable with working in a fast-paced environment with shifting priorities.
• Experience conducting international or accessibility-focused research.
• Understanding of product analytics tools (e.g., Heap, Google Analytics, Tableau).

Salary budget for this role, depending on experience, ranges BGN 54,000 – 60,000 Gross per year.

The Interview Process:

• Online interview with the Senior Talent Partner. This should last no longer than 40 minutes.
• Online interview and talk through a User Research case study with the Head of Product Design and a User Researcher
• Final interview with the Head of Product Design and Group Product Manager

Be comfortable. Be you.

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.

From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. 

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.