Support Specialist in Employee Support

At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.

The Reward Gateway|Edenred IT team applies technology to power our mission; enable our people to work better and wiser, and fuel our growth. We’re looking for an experienced IT Support Specialist to join the team and provide first-class support and improve our services as the business grows.

The role will be focused on providing support to users in Bulgaria (both face-to-face and remotely), ensuring our people have the tools they need, wherever they are, and whatever they need to do. We use best-in-class technology platforms and tools, including Okta, Hybrid Active Directory, Office 365, Meraki, JAMF, Intune, Atlassian and many more.

We’re excited to hear from someone who has previous experience and is looking to further their IT career. You are expected to have expertise with these or similar tools, and if you’re unsure, please apply.

This is a hybrid role that would require you to be in our Plovdiv office at least two days in a week.

Key Responsibilities

• Provide outstanding help and support to our UK clients and their employees across the globe
• Managing telephonic queries in a professional and friendly manner
• Accurate and well-written answers to incoming queries
• Fast resolution to queries and problems

Skills, Knowledge and Expertise

• Fluent written and spoken English
• Forward-thinking, positive and self-motivated
• The ability, to demonstrate excellent verbal and written communication skills in English and to be customer-focused
• Confident computer user including navigating websites and online software
• Excited to learn new things and willing to invest personal time and energy in improvement
• Flexible with the ability to work independently and as part of a team

The Interview Process:

• Video call with a member of the Talent Acquisition Team
• Employee Experience Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
• Final stage interview with Support Team Managers in Employee Support

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

We hire BETTER.

Find out more about our approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.