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Reward Gateway Bulgaria

Support Specialist in Client Support

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    Tech Stack / Requirements

    At Reward Gateway|Edenred, we’re driven by our culture and our mission to “make the world a better place to work.” We do this through our products and technology, supporting our 2500+ clients and their leaders to connect, recognise and engage their people.

    Our mission is to make the world a better place to work and to enrich relations for good and to achieve this mission ​​we’re looking for a super enthusiastic and hard-working person to join our mission to make the world a better place to work. The position is part of our global support centre in Plovdiv.

    To achieve this mission we also need you to deliver operational and technical support for all Reward Gateway/ Edenred UK clients and programs at the highest level of client service.

    The working hours for this role are Monday to Friday from 08h00 to 20h00 (4 working shift options).

    This is a hybrid role that would require you to be in our Plovdiv office at least two days in a week. 

    Key Responsibilities:

    • Outstanding help and support to our UK clients and their employees across the globe
    • Accurate and well-written answers to incoming queries
    • Fast resolution to queries and problems
    • Develop product knowledge and be on top of technical, industry changes, social media developments, HR trends, current legislation, and employee engagement best practices.
    • Create relationships with other Reward Gateway teams

    Skills, Knowledge and Expertise:

    • Fluent written and spoken English
    • Forward-thinking, positive and self-motivated
    • Customer-focused approach with strong interpersonal skills
    • Confident computer user including navigating websites and online software
    • You should be highly organised with great attention to detail and able to evaluate and prioritise customer demands
    • Excited to learn new things and willing to invest personal time and energy in improvement
    • Flexible with the ability to work independently and as part of a team

    The Interview Process:

    • Video call with a member of the Talent Acquisition Team
    • Employee Experience Test to complete in 15-20 minutes for the final interview. This will be shared 30 minutes before your final interview
    • Final stage interview with Support Team Managers in Client Support

    At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

    Be comfortable. Be you.
    We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

    We hire BETTER.
    Find out more about our approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

    About Reward Gateway

    Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

    The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.