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Reward Gateway Bulgaria

Service Delivery Specialist

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Plovdiv Hybrid Toggle additional info
Workplace model that mixes in-office and remote work to offer flexibility to the employees.

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    Tech Stack / Requirements

    Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

    With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people’s daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future.

    In this mission,  we need you to assist clients with operational and technical support. You will have to work with different teams to ensure that Benefits Automation projects and clients are supported at the highest level of client service.

    Key Responsibilities:

    • Own the post launch benefits automation tasks.
    • Take part in training and supporting new additions to the Service Delivery Specialists Team.
    • Provide feedback and improvement ideas to the Service Delivery Team Leader.
    • Be responsible for third party provider processes.
    • Timely resolution to queries and issues.
    • Assist in the management of change control requests alongside the UK Implementation Specialist.
    • Attend meetings with benefits automation clients whenever concerns arise or they require further training.
    • Help the Implementation Specialist with some tasks including content configuration and simple rate updates whenever possible and approved by the Service Delivery Team Leader.
    • Partner with the Product team during and after the launch of a client to give and gather product feedback.
    • Brief the Client Support & Employee Support teams making sure they are aware of how the platform works alongside any client specific requirements.
    • Work closely with Product and Engineering on current bespoke client reporting
    • Gather and analyse all details around cases reported as unexpected behaviour by a client during the BAU period and work with Product and Engineering towards a timely resolution.
    • Document any ongoing issues requiring Product involvement (SD tickets) in a dedicated tracker so that there is a structured overview of improvements and workarounds.

    Skills, Knowledge and Expertise:

    • At least 1 year of experience in a B2B environment or in a role managing and building client relationships
    • Highly organised with the ability to prioritise multiple tasks and projects
    • Attention to detail
    • Critical thinking skills including the ability to analyse and problem solve
    • Excellent English verbal and written skills
    • A self-motivated and positive approach with a commercial outlook

    The Interview Process:

    • Video call with a member of the Talent Acquisition Team
    • Assessment
    • Final stage interview with the Service Delivery Team Leader and the Team Manager

    Be comfortable. Be you.

    At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.

    We hire BETTER.

    From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

    About Reward Gateway

    Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

    The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.

    Submit your application