Product Analyst

Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’.

You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives.

We are looking for a  Product Analyst to join us and support product teams by analysing data, tracking key metrics, and focusing on creating data-driven insights.

You have already excelled in an insight, research, or data-related role at a SaaS company and you have proven experience with qualitative research and quantitative analysis.

Core Responsibilities:

Data Analysis & Reporting:

• Collect, analyse, and interpret data related to product performance and key analytics
• Create and maintain reports and dashboards to monitor product metrics
• Delivering reports/on-demand requests from product teams (within agreed SLA)
• Delivering insights required by leadership for monthly reviews SteerCos etc
• Assist in managing the Product Teams’ OKR dashboard by capturing data and ensuring consistent and timely reporting on objectives and key results
• Collaborate with product teams to ensure the proper setup of dashboards, focusing on consistent measures and tracking for product health and performance using tools like Heap and Tableau
• Support the maintenance and update of a central feedback repository to facilitate qualitative and quantitative insights for product teams
• Contribute to the creation of regular reporting, including business reviews and ad-hoc reports, ensuring accuracy and clarity

Process Execution:

• Follow established processes to ensure data is gathered consistently and efficiently
• Assist in the implementation of tools and technologies that enhance data gathering and reporting efficiency
• Support ongoing measures to optimize current processes and workflows related to data analysis
• Collaboration & Communication:
• Communicate findings and insights to team members and stakeholders in a clear and accessible manner through dashboards, reports, and presentations
• Work collaboratively with cross-functional teams to gather data and support product initiatives

Tool Management:

• Assist in the management of analytics tools used in product development and reporting
• Ensure analytics platforms are correctly utilised to meet reporting needs

Experience, Knowledge, and Expertise Required:

• Experience in a Product Analyst, Data Analyst, or Insights Analyst role, particularly in a SAAS environment
• Relevant educational background in a related field
• Understanding of product metrics and performance indicators
• Proficiency in data analysis tools (e.g., Heap, Tableau, Power BI) and strong Excel skills
• Strong analytical skills with the ability to identify trends and provide actionable insights
• Familiarity with basic statistical concepts and data analysis techniques
• Ability to work to SLAs, prioritise requests and deliver information in multiple forms (e.g. reports, presentations, dashboards etc.)
• Ability to work with multiple product teams/stakeholders concurrently
• Effective problem-solving abilities with a focus on practical solutions
• Confidently communicate findings and recommendations to technical and non-technical audiences
• Good organisational skills with the ability to prioritize tasks effectively

The Interview Process:

Online interview with the Head of Internal Product Operations and Senior Talent Partner
Final interview with the Head of Internal Product Operations and the Director of Product Operations
At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.