Implementation & Retail Ops Specialist

Reward Gateway, together with Edenred, is a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

An opportunity has become available for an Implementation & Retail Ops Specialist to join our team and in this role, you’ll be responsible for supporting the smooth running of our international expansion.

Key Responsibilities

PLEASE NOTE: This role entails substantial international travel commitments – up to 50% of the time.

• Plan and deliver full system Implementation training and training on Retail Operations processes (retailer onboarding, offer management, newsletters, etc.) to new Business Units (BUs) in the project phase.
• Create awareness of the AUKUS zone’s standard internal processes and operating model across the Implementation and Retail functions to assist new BUs in setting up their own operations.
• Conduct weekly meetings with BU and internal stakeholders to support Implementation and Retail efforts during the project phase.
• Maintain, improve, and execute the existing rollout playbooks for the Implementation and Retail workstreams.
• Maintain an up-to-date repository of training and guide documentation to support BUs with Implementation and Retail Ops.
• Create and configure initial platform schemes for BUs in the rollout project phase.
• Maintain Admin / QA user access to BU test schemes.
• Support strategic rollout planning and execution of Implementation and Retail operations.
• Act as the first point of contact to new BUs in the discovery and project phase regarding Implementation and Retail queries.
• Build and maintain strong working relationships with BU counterparts in Implementation and Retail areas.
• Build and maintain strong working relationships within InnoHub with regards to Implementation and Retail processes

Experience and skills required

• Relevant experience in a similar role for 4+ years, gained in project implementations or as a Client Success Specialist
• Excellent command of English (spoken and written)
• Adept at building rapport and dealing confidently with stakeholders, and great at building internal and external relationships
• Strong planning abilities with a process-driven approach to balancing multiple tasks and projects simultaneously
• Ability to own a process from the start to the final stage
• Proven experience working as part of a large, complex digital working team in a multi-stakeholder environment
• A broad digital experience in the field of the employee engagement ecosystem is advantageous
• Ability to work independently and as part of a team
• Willingness to learn and eager to take on the challenge of unfamiliar tasks
• Able to successfully operate in traditional corporate environments in addition to progressive operating cultures
• Ability to travel internationally up to 50% of the time.

The Interview Process:

• Online interview with the Senior Talent Partner
• Final stage online interview with the CPO and the International Roll-Out Manager

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.

We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.