Data Analyst & Process Improvement Specialist

Reward Gateway | Edenred is a leading digital platform that provides services and payment solutions for employees, connecting 52 million users with 2 million partner merchants across 45 countries through nearly 1 million corporate clients.

Our shared missions are to “Make the World a Better Place to Work” and to “Enrich Connections for Good.” By joining us, you will help improve employee engagement and build stronger, more resilient organizations, ultimately enhancing people’s daily lives. These guiding missions inform our every action and pave the way for a sustainable future.

Your Role in Our Mission:

An opportunity has become available for ta Data Analyst & Process Improvement Specialist in the Support Department. In this role, you will be responsible for creating insightful reports and dashboards, while also leading process improvement projects, including the implementation of AI solutions. This role requires a blend of analytical skills, project management, and a strong understanding of operational processes.

Core duties and responsibilities:

Data Analysis and Reporting:

• Develop, maintain, and enhance interactive dashboards and reports using tools such Excel, Tableau, Power BI.
• Analyse data to identify trends, insights, and opportunities for operational improvements.
• Collaborate with stakeholders to gather requirements and ensure reporting meets business needs.

Process Improvement:

• Lead process improvement initiatives in collaboration with the Heads of Departments by analysing current workflows and identifying inefficiencies.
• Work with Operations Director and Heads of Departments to Develop and implement strategies for AI integration to optimise operations.
• Stay updated on industry trends and best practices in data analytics and process improvement.
• Recommend and support implementation of new tools and technologies to enhance operational efficiency.

Project Management:

• Manage process improvement projects ensuring timely delivery and alignment with organisational goals.
• Facilitate cross-functional collaboration to drive project success and stakeholder engagement.

Skills, experience and qualifications required:

• A Bachelor’s degree preferably in Data Science, Business Administration, Operations Management, or a related field.
• At least 1 year of experience in a customer support team
• At least 1 year of experience in data analytics and reporting.
• Strong analytical and problem-solving skills.
• Attention to detail
• Project management skills
• Ability to work collaboratively in a hybrid work environment.
• Excellent communication and interpersonal skills.
• Experience with process improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Familiarity with AI technologies and their application in business processes is highly advantageous.
• Advanced knowledge of MS Excel
• Experience with Power BI or similar data visualization tools is a strong advantage.

Interview Process:

• Screening interview with the internal Recruiter.
• Excel task and presentation of analysis
• Final in-person interview with the Operations Director and Senior Business Insights Analyst

Be comfortable. Be you.

We want all our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.

Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.