Client Success Support Specialist

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

Guided by our shared missions of ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good,’ We’re committed to transforming workplaces and improving people’s daily lives.

An opportunity has become available for a Client Success Support Specialist to join our team. In this role, you’ll work closely with our Enterprise Client Success Team who are responsible for our largest and most complex clients. You will serve as an integral support function to the Client Success Managers, assisting with key administrative tasks allowing them to delight our customers, increase revenue and hit key business targets.

Responsibilities and Core Duties:

• Collect data from various sources and use this to support the Client Success Managers with the creation of presentation content ahead of client meetings
• Working alongside the Client Success Managers to update and maintain client programmes to support ongoing initiatives
• Liaise with internal teams to raise issues, create product and design tickets, and provide timely responses and resolutions
• Ability to source benchmarking data as and when necessary/ requested
• Monitor and track the progress or escalation of Zendesk tickets that require further attention
• Monitor product updates, including summarising action points and informing the teams
• Implementation of client due diligence questionnaires, where applicable
• Dispatch of roadshow materials
• EAP reporting
• Providing support on client implementations and any ad-hoc projects as assigned

Experience and Key Skills:

• At least 12 months of experience in a client support or client-facing role
• An excellent level of written and v
• Outstanding attention to detail
• Ability to source and extract data to identify trends and compile reports or presentations
• Verbal English
• Strong communication skills with the ability to build internal relationships
• A proven approach of being proactive and adaptable to a changing environment
• Ability to multitask and be well-organised

The Interview Process:

• Video screen interview with a member of the Talen Acquisition Team
• Panel interview with a UK- and BG-based Client Success Manager

Be comfortable. Be you.

At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.

From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateways approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.

About Reward Gateway

Reward Gateway is culture and client driven. We’re obsessed with putting the “Human” in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we’ve been right by the side of the world’s most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.

The world’s most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.