Technical Support with Spanish (iGaming)

Who We Are

Recruitment.bg is a specialized IT recruitment consultancy operating from Bulgaria, dedicated to partnering with leading technology organizations that meet our rigorous standards for excellence and integrity. Our focus is on empowering IT professionals to advance their careers through personalized guidance, strategic career planning, and comprehensive support throughout their professional journey. We pride ourselves on building lasting partnerships founded on transparency, mutual respect, and reliability, consistently exceeding expectations to deliver outstanding results for both candidates and clients.

About Our Client

Our client is a leading technology innovator specializing in comprehensive B2B online gaming solutions within the rapidly expanding global iGaming sector. They provide an extensive portfolio of integrated products including advanced web platforms, gaming aggregation services featuring over 8,000 titles, sophisticated CRM systems, comprehensive Sportsbook solutions, and secure payment processing technologies. With a workforce exceeding 1,000 skilled professionals and a commitment to pioneering technological advancement, they operate in a fast-paced, innovation-driven environment while establishing industry benchmarks for excellence and performance.

Role overview

The scope of the role is to serve as a Technical Support Specialist responsible for monitoring multiple integrated platforms, delivering front-line technical assistance to B2B clients through digital channels, and supporting quality assurance processes for new system deployments. The position involves creating analytical reports, consulting with clients on technical specifications, and collaborating with cross-functional teams to ensure exceptional service delivery. This role operates on flexible rotational shifts including day and evening hours, requiring fluent Spanish and advanced English proficiency, along with strong technical aptitude and organizational skills to manage concurrent tasks effectively.

Essential Qualifications:

Native-level Spanish proficiency required
Advanced English communication skills (Upper-Intermediate to Advanced level)
Strong technical aptitude including Microsoft Suite proficiency and understanding of web architecture fundamentals
Adaptability to established workflows and procedures
Strong organizational skills with ability to handle concurrent tasks

Preferred Experience:

Background in system monitoring or alert management
Previous technical support experience

What the company offers:

Market-competitive salary
Annual performance incentives
Bi-annual salary reviews
Generous paid time off (25 days annually)
Premium healthcare coverage
Annual transit pass
Fitness membership
Dedicated company transportation
Professional certification programs
Industry conference attendance
Regular skills training
Contemporary workspace with recreational facilities
Complimentary refreshments
Milestone celebration bonuses
Employee referral incentives
Exclusive partner discounts
Collaborative team culture with regular development activities
Social events and team building
Positive, modern work environment

All applications will be treated as strictly confidential.
Only short-listed candidates will be contacted.

(ST)