Release Manager

Who We Are

Recruitment.bg is a boutique IT recruitment company, based in Bulgaria. We aim to work with the top employers in the industry, companies that we thoroughly vet and trust. Our mission is to guide IT professionals toward improved career paths by understanding their skills, crafting employment strategies, and supporting them every step of the way. Placing emphasis on honesty, respect and reliability while delivering exceptional service by ‘going the extra mile’ we build long term relationships with the people and organizations we work with.

About the Company

Our client is a forward-thinking tech company specializing in online gaming solutions, offering a diverse portfolio that includes casino games, sportsbook services, and a comprehensive gambling platform. Headquartered in Sofia, Bulgaria, the company operates on a global scale, with a presence in 25 countries and products deployed across 85+ jurisdictions. As a leader in innovation within the dynamic iGaming sector, our client is committed to continuous growth and technological advancement.

Role Overview

We are looking for an experienced Release Manager who will take full ownership of the end-to-end release lifecycle across multiple products and environments. This role ensures that every release—standard, emergency, or configuration-related—is planned, coordinated, validated, and executed in a controlled and compliant manner.

Key Responsibilities

Oversee the complete release process for all platform products and configuration updates across UAT and production environments.

Coordinate release planning, scheduling, and deployment activities while adhering to cluster-based release windows.

Ensure each release meets readiness criteria including risk analysis, rollback strategy, stakeholder sign-offs, and deployment preparation.

Maintain the Release Calendar and communicate release timelines clearly to internal teams.

Lead CAB and ECAB discussions for standard and emergency changes, ensuring proper documentation and approvals.

Validate releases post-deployment, maintain release documentation, and oversee release closure activities.

Track KPIs such as release success rate, rollback frequency, and defect trends.

Support root cause investigations and assist in implementing corrective measures.

Align Release Management procedures with ITIL principles across Change, Incident, and Problem Management.

Ensure compliance with regulatory and security requirements throughout the release lifecycle.

Introduce new release metrics, identify bottlenecks, and recommend improvements to enhance efficiency and reduce risk.

Requirements

Experience in Release Management, Incident Management, or a related role within software delivery environments.

Solid understanding of ITIL practices, especially Change and Incident Management.

Hands-on knowledge of Jira, Confluence, CI/CD processes, and release automation tools.

Strong technical understanding of SDLC, QA workflows, deployment strategies, and CI/CD tooling.

Familiarity with version control, pipeline orchestration, and automation tools is an advantage.

Preferred Qualifications

ITIL Foundation (or higher) certification.

Experience working with Agile or SAFe environments.

Understanding of risk management and compliance in regulated sectors.

Experience with Jenkins, GitHub/Bitbucket, Kubernetes.

Continuous improvement mindset toward software engineering and release delivery processes.

Benefits & Perks

Competitive salary

Performance-based annual bonus

Biannual performance evaluation & salary review

25 days paid annual leave

Hybrid work model – 2 days remote weekly

Flexible working hours

Premium health insurance

Fully covered transportation card

Fully covered sports card

Company shuttle

Sports teams & sports events

Supportive culture and opportunities for growth

Sponsored trainings, conferences, and seminars

Team buildings and company events

Free snacks, drinks, coffee, and fruit

Bonuses for birthdays, newborns, and first-graders

Corporate discounts

Modern office with gaming & relaxation zones

All applications will be treated as strictly confidential.

Only short-listed candidates will be contacted.

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