Junior Zendesk Developer

Protiviti (www.protiviti.com) is a leading global consulting firm delivering deep expertise, objective insights, and tailored solutions to help businesses confidently navigate the future. With a network of over 90 offices in more than 25 countries, we provide consulting services in finance, technology, operations, data, digital, governance, risk, legal, and internal audit. In Bulgaria, Protiviti serves as a strategic hub for the Balkan region, offering exceptional consulting solutions and leveraging the expertise of talented local professionals.

Job Summary:

We’re looking for a motivated and detail-oriented Junior Zendesk Developer to support the design, development, and maintenance of Zendesk solutions that enhance our customer service operations. As a junior member of the development team, you will assist in configuring Zendesk, building custom workflows, and supporting integrations under the guidance of senior developers and project leads. This is a great opportunity for someone with about one year of experience to grow their technical skills and gain hands-on exposure to real-world projects using Zendesk.

Key Responsibilities:

Development & Support:

• Assist in the configuration and setup of Zendesk instances, including ticket workflows, triggers, macros, and automations.
• Support the development of basic custom apps and UI enhancements using Zendesk tools and frameworks (e.g., Zendesk App Framework).
• Help integrate Zendesk with other systems using APIs and pre-built connectors.
• Troubleshoot issues and bugs in existing Zendesk configurations and assist in resolving them.
• Participate in testing and deployment of updates and features.
• Collaborate with senior developers and consultants to understand project goals and contribute to the implementation.
• Maintain documentation of configurations and changes for internal reference.
• Keep up to date with new Zendesk features and assist the team in evaluating their applicability.

Collaboration & Learning:

• Work closely with cross-functional teams, including customer support, IT, and business stakeholders, to understand requirements.
• Join project meetings and help gather technical and functional specifications.
• Learn to write basic technical documentation and user guides for Zendesk-related features.
• Participate in code reviews, team discussions, and training sessions to continuously develop your skills.

Requirements:

• 1 year of experience working with Zendesk or similar customer support platforms.
• Familiarity with Zendesk ticketing workflows, automations, triggers, and basic configurations.
• Some exposure to scripting languages such as JavaScript or Liquid (or a strong willingness to learn).
• Understanding of APIs and how integrations work between systems.
• Strong problem-solving skills and attention to detail.
• Good communication skills and the ability to work in a collaborative environment.
• A positive, proactive attitude and eagerness to learn and grow.
• Bachelor’s degree in computer science, Information Technology, or equivalent practical experience is preferred.

Nice to

• Have:Experience with Zendesk Guide or custom Help Center themes.
• Exposure to front-end development (HTML, CSS, JavaScript).
• Experience with Agile or Scrum project methodologies.
• Zendesk certifications.

What we

• offer:Competitive remuneration
• Premium health & dental insurance
• Additional paid time off
• Food vouchers
• Sports card
• Transportation card
• Socialevents
• Opportunities for learning and careergrowth
• Funding for professional development