Site Reliability Engineer II

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

The Site Reliability Engineer II is a primary team member who works to administer, support, troubleshoot, and problem solve complex systems and services.

A Day in the Life of the Site Reliability Engineer II:

• Monitor service performance, reliability metrics, and infrastructure stability.
• Perform in-depth analysis of system performance and identify areas for improvement.
• Participate in disaster recovery testing and implement reliability enhancements.
• Define and maintain Service Level Objectives (SLOs) and related visualizations/alerts.
• Collaborate with product teams to resolve performance bottlenecks.
• Implement and maintain automated deployments and self-service tools.
• Create and troubleshoot automation scripts for operational tasks.
• Leverage automation to improve system scalability and efficiency.
• Participate in Follow-the-sun on-call rotations and respond to incidents promptly.
• Troubleshoot and resolve production incidents, identifying root causes and creating detailed post-incident reports.
• Work with development teams to address reliability and performance concerns.
• Maintain and update documentation, including user stories and operational processes.
• Share knowledge through team sessions and contribute to continuous improvement.
• Implement automation for security auditing and vulnerability mitigation.
• Collaborate with security teams to enhance cloud security posture.
• Identify root causes of incidents and outages and participate in detailed post-incident analysis and documentation.

Required Qualifications – About you:

We are looking for candidates who possess the rare combination of the following achievements, skills, and behaviors.

• Working knowledge of operating systems, networking and database management.
• Advanced scripting and automation for deployment, scaling and maintenance tasks.
• Proficiency in at least one high-level programming language (Ruby, Go, Java).
• Knowledge of infrastructure and configuration management via automation.
• Advanced skills in creating monitoring and alerting rules (Prometheus, Grafana).
• Implement and optimize Cloud environments.
• Knowledge of RESTful API design and development.
• Familiarity with API testing tools (e.g., Postman).
• Excellent communication skills.
• Excellent time management, organizational skills, crisis management and problem-solving skills.
• Ability to work in a team and independently.
• Willing to innovate, learn and share knowledge.
• University degree in computer science or related.
• Developing and implementing IT security best practices and procedures.
• Excellent command of English language.

It would be considered a plus:

• Applicable IT Certifications.
• System administrator experience.
• Previous experience with cloud services – including open-source technology, software development, system engineering, scripting languages and multiple cloud provider environment.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

This is a unique opportunity to join a market leading company that has not only 35+ years of proven success but also has a significantly underpenetrated opportunity in a $30B addressable market.

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.

Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home-office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.