Principal Business Analyst – Enterprise Applications

We are Progress (Nasdaq: PRGS), a trusted provider of software that enables our customers to develop, deploy, and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Business Analyst and help us do what we do best: propelling business forward.

The Principal Business Analyst is a senior, strategic individual contributor who serves as a trusted advisor and thought partner to business leaders, Product, Architecture, and technology delivery teams. This role operates across complex, cross-functional initiatives, shaping business problems, influencing priorities, and defining enterprise-grade requirements and solutions that drive measurable outcomes. Working across business units and IT, the Principal BA focuses on simplifying complexity and optimizing technology and process across the end-to-end customer lifecycle (Lead-to-Cash and/or Customer Support). In addition to delivering high-quality analysis for critical initiatives, the Principal BA elevates the overall maturity of business analysis practices by setting standards, mentoring other BAs, and enabling consistent, scalable delivery across teams.

This role is primarily functional in nature, with deep domain expertise and strong technical fluency to partner effectively with Product Owners, technical Business Systems Analysts, architects, and engineering teams. The Principal BA influences what work gets done as well as how it is delivered, ensuring technology investments align to strategy and deliver sustained business value.

In this role you will:

• Partner with senior business stakeholders to define business problems, objectives, success metrics, and value-based outcomes before solutioning begins.
• Lead discovery efforts for complex, cross-domain initiatives spanning Lead-to-Cash and/or Customer Support processes.
• Shape and influence demand by framing options, tradeoffs, risks, and recommendations to guide prioritization and investment decisions.
• Elicit, analyze, and define enterprise-grade business and functional requirements that scale across multiple teams and initiatives.
• Translate business objectives into clear, structured epics, features, user stories, and acceptance criteria aligned to architectural direction and delivery strategy.
• Collaborate closely with Product Owners, technical Business Systems Analysts, architects, and engineers to ensure solutions accurately reflect business intent while remaining scalable, maintainable, and aligned with platform standards.
• Ensure requirements account for integrations, data flows, downstream impacts, and end-to-end customer lifecycle considerations.
• Guide backlog refinement, sequencing, and dependency management across workstreams to enable predictable delivery at scale.
• Facilitate complex stakeholder workshops, decision forums, and design discussions to drive alignment across competing priorities.
• Communicate decisions, assumptions, tradeoffs, and impacts clearly to business and delivery leadership.
• Support UAT strategy and execution by ensuring business intent, acceptance criteria, and validation approaches are clearly defined and traceable.
• Serve as a mentor and role model for Senior and mid-level Business Analysts, sharing best practices and raising the bar on analysis quality and effectiveness.
• Contribute to the definition and continuous improvement of business analysis standards, templates, and ways of working.

Your background:

• 8–10+ years of experience as a Business Analyst, Business Systems Analyst, or similar role in complex enterprise environments.
• Deep experience with Salesforce Sales Cloud, Service Cloud, and/or Salesforce CPQ in an Operations, Business Analysis, Product, or Delivery role.
• Must possess proven business experience with strong expertise of at least one of the following domains:
  • End-to-end Lead-to-Cash processes, including lead management, opportunity management, quoting, ordering, and billing. Strong knowledge of CPQ platforms (e.g., Salesforce CPQ, Oracle CPQ) required.
  • Customer Success and Technical Support processes, including case management and omni-channel support. Strong familiarity with related platforms such as telephony (e.g., AWS, NICE, RingCentral, Service Cloud Voice), chat (e.g., Salesforce Einstein/AgentForce, LiveChat, Zendesk), and/or Customer Success platforms (e.g., Gainsight).Strong experience gathering, documenting, and refining business and functional requirements.
• Demonstrated ability to define and deliver requirements for large, cross-functional, or multi-team initiatives.
• Proven experience influencing senior business and technology stakeholders through analysis, insight, and structured decision-making.
• Strong experience translating business problems into epics, features, user stories, acceptance criteria, and solution context at scale.
• Experience shaping roadmaps, sequencing initiatives, and managing complex dependencies across systems and teams.
• Advanced understanding of Agile, Scrum, Kanban, SAFe, and hybrid delivery models, with the ability to adapt approach based on context.
• Strong working knowledge of system integrations, APIs, data flows, and enterprise application architectures (conceptual, not hands-on engineering).
• Proven ability to collaborate effectively with Enterprise Architecture, engineering, QA, and technical Business Systems Analysts.
• Experience mentoring or leading other Business Analysts strongly preferred.
• Lean Six Sigma certification(s) a plus

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:    
   
Compensation 

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment.

Vacation, Family, and Health  

• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with CrossFit equipment and a climbing wall.
• Co-funded Multisport card.
• Daycare Center for your little ones onsite.
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.