Digital Channels and Improvement Expert

ProCredit Bank Bulgaria is part of the international ProCredit Group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact on our customers. We are constantly optimizing our processes, improving customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions and high quality of service. For us, the topic of environmental protection, social responsibility and people’s education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.

ProCredit Bank is currently seeking a qualified candidate for the position of Digital Channels and Improvement Expert for our Retail Banking Тeam.

Responsibilities:

• Drive the development, enhancement and performance optimization of digital banking channels and assets (mobile apps, internet banking, website, self-service platforms)
• Analyze digital usage, customer behavior and journey data to identify improvement opportunities
• Lead initiatives to enhance UX/ UI, simplify customer flows, and improve conversion, activation and engagement
• Work with IT, Product, Marketing and operations team to deliver digital feature upgrades and new functionalities
• Conducts benchmarking against competitors and global digital best practices
• Manage digital incident follow-up and ensure quick resolution of channel performance issues
• Monitor key digital channel KPIs such as adoption, active users, transaction success rates and customer satisfaction

Main requirements:

• University degree
• Strong understanding of digital banking platforms, UX/UI principles and customer journey optimization
• Ability to interpret data, identify issues, and propose actionable digital improvements
• Project managements skills with ability to drive enhancements from concept to implementation
• Understanding of retail banking products, customer behaviors and regulatory considerations
• Very good level of English language

Our offer:

• Working in a dynamic international environment
• Professional growth in a motivated team
• Training opportunities
• Flexible working time (from 7:30-09:00 a.m. to 16:30-18.00 p.m.)
• 1 day per week home office option
• Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer and winter seasons, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.

Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.