Application Administrator

ProCredit Bank Bulgaria is part of the international ProCredit group, which is headquartered in Frankfurt, Germany. We are a flexible and innovative bank. We are pioneers in the modern and pragmatic banking solutions, personally tested by us, that have positive impact for our customers. We are constantly optimizing our processes, improving the customer experience every day. We stand out with convenient and fast digital banking, clear and transparent conditions, high quality of service. For us, the topic of environmental protection, social responsibility and people’s education is not a trend, but a permanent attitude. We believe that people are the engine of change and the instigator of innovation.

ProCredit Bank Bulgaria is the first one that:

• Implemented 24/7 time zones with all types of machines that provide full self service to its clients
• Provides to its clients Internet banking, designed and developed entirely in-house by the bank’s IT team. 100% of its business clients use this digital channel for their banking business
• Realized digital processes for personal identification, opening bank account and loan disbursement of private individuals
• Have a specific and individual approach to financing green investments with great impact on nature
• Sets a significant budget for the professional trainings of its employees
• Have unique office design and working surrounding

Why to choose ProCredit IT team?

• We work according to an Agile methodology (SAFe), implemented in self-organizing teams of up to 10 people
• The projects are diverse and allow you to show creativity and individual approach to the development
• The team of young and enthusiastic people is strongly supported by mentors experienced in various fields of IT
• The day-to-day work is organized very similar to that in an IT company
• We provide yearly IT trainings related to the latest technologies
• To ensure a high level of quality of our digital products, we use the latest development technologies.

Currently we are looking to extend our IT Department with an Application Administrator.

As an Application Administrator your role will be:

• Support and maintenance of key banking applications in production and non-production environments, including Windows-based applications and services
• Monitoring and ensuring maximum availability of systems (core banking, payments, internet/mobile banking, reporting and internal tools)
• Troubleshooting and resolving incidents across supported environments and services, incl. escalation and root-cause analysis. Analyze system logs, events and performance metrics
• Planning, coordinating and implementing changes, upgrades and new software implementations
• Work closely with internal teams (R&D, DevOps, BA, IT Infrastructure, InfoSec) and external vendors to deliver new functionalities, fixes, upgrades, features, projects, and architecture improvements
• Automation and optimization of recurring tasks (scheduling, reporting, monitoring)
• Take part in End-of-day/month/year procedures for the core banking system
• Ensure systems and processes meet regulatory obligations and provide evidence during audits
• Willingness to respond to critical production incidents outside business hours

Requirements:

• Professional background in a similar position
• Experience with Microsoft operating systems (Windows Server)
• Experience with Windows Services (deployment and monitoring)
• Understanding of web technologies and web servers (.NET, IIS, Apache Tomcat)
• Knowledge of SQL scripting MS SQL, Oracle PL/SQL
• Familiarity with financial/banking systems is an advantage
• Analytical, with strong incident management and problem-solving skills
• Well-organized, proactive, and self-managed

If you have experience or you are interested in some of the area bellow is a plus:

• ITIL processes and ITSM tools: incident, request, and change management, with hands-on use of platforms such as ServiceNow or Jira
• Messaging, scheduling, and automation platforms: IBM MQ, job schedulers such as VisualCron
• Data Warehouse and ETL tools (e.g., BI, Pentaho, LDW, reporting solutions)
• Payment systems such as DIAS, BORICA, SWIFT, and TIPS
• PowerShell, Bash, Python for automation and troubleshooting
• Compliance and risk management tools (SIRON EMBARGO, KYC, AML)
• Monitoring and observability platforms: Zabbix, Grafana, Loki, Prometheus
• Databases exposure: MS SQL and Oracle fundamentals, including backup and restores, restore testing, retention/encryption policies, data anonymization
• Web delivery and security: hands-on with reverse proxies/web servers (e.g., NGINX) for setup, load balancing, routing, and HTTPS troubleshooting
• Exposure to containerization or virtualization (VMware, Docker/K8s)
• Microsoft Dynamics and M365 Tools (CRM, Azure DevOps)
• PKI and certificates: issuing, renewing, and managing digital certificates; SSL/TLS configuration and secure connections

Our offer:

• Working in a dynamic international environment
• Professional growth in a motivated team
• Training opportunities and established rules and procedures at work
• Flexible working time and home office option
• Social benefits: 25 days paid annual leave, additional health insurance, Multisport card, transportation cost amount, additional amount for summer vacation and heating season, preferential conditions for products and services in the bank; preferential fees for education at Denis Diderot School – the private school of the bank.

Only short-listed candidates (selected on submitted CV) will be invited to the upcoming stages of the selection process.

Your application will be treated with strict confidentiality and in compliance with the legal requirements for personal data protection.