Application Services Engineer

Premier Research is looking for a Application Services Engineer to join our IT & Corporate Administration team.

You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success.

• We are Built for You. We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.
• We are Built by You. Your ideas influence the way we work, and your voice matters here.
• We are Built with You. As an essential part of our team, you help us deliver the medical innovation that patients are desperate for.

Together, we are Built for Biotech™. Join us and build your future here.

Location: Bulgaria and India

Shift timing for India: 12 Pm to 9 Pm IST

What you will be doing:

• ​The Application Services Engineer will assist with providing technical support and technical administration of Premier’s corporate and clinical applications including:
• Resolving end user issues in specialized systems through a ticketing system while meeting SLAs put in place by the Technology leadership team and the business
• Assist with system upgrades and patches as needed with properly documented test cases
• Assist with integration requirements, building, testing and documentation to provide required system data for consumption by other applications
• Ability to build and run SQL scripts to identify data problems and help provide recommended solutions
• Ability to design and build xml-based Web service integrations (SOAP and REST) to integrate enterprise systems
• Development and maintenance of documentation for business processes supported by the systems and integration points/requirements
• Creation of knowledge base articles that can be added to the help section the corporate IT Service Management system
• Setup of security models for supported systems as well as assists as needed with audit requests
• Assist senior team members with projects while keeping project team members, stakeholders, vendors, and senior IT management informed of issues and overall status

What we are searching for:

• Bachelor’s degree and 1-2 years IT experience supporting enterprise level applications, preferably in a life sciences-based company, or an equivalent experience of 2-4 years with demonstrated experience in corporate application administration.
• Experience of technical support/administration of corporate applications that utilize an application frontend and database backend.
• Finance, Human Resources, Clinical, Corporate Reporting systems experience preferred. Core systems include – Workday, Salesforce, OneStream, Freshworks, Argus, Cornerstone, Ideagen – iQM, Smartsheet, other corporate and clinical applications as required.
• Experience supporting corporate application modules within a team environment.
• Understanding of Web services and integration mechanisms, XML and/or XSLT experience is desired.
• Oracle and SQL Server database administration is a plus.
• Fluent verbal and written English.
• Excellent team player; collaborative and consensus builder.
• Ability to multitask and work effectively in a fast-paced environment with changing priorities.
• Strong verbal and written communication and negotiation skills.
• Excellent organizational and time-management skills, able to prioritize work to meet deadlines.
• Strong desire to learn new skills and expand technical experience.
• Accountable, dependable, and strong commitment.
• Customer service focused approach to work both internally and externally.
• Maintains a positive, results orientated approach.
• Ability to work both independently and in a team environment.