Customer Support Specialist with French

**All interviews will be conducted remotely (online or by phone).

Work with Europe’s premier experience gift platform, boasting over two decades of market presence, providing thousands of unique and memorable offerings for people to create extraordinary moments.

YOUR ROLE:

• Respond to requests in a timely and accurate way, coming from partners in Salesforce.
• Troubleshoot and resolve issues, escalating complex problems to the appropriate teams when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Work closely with cross-functional teams to ensure a seamless customer experience.

REQUIRED SKILLS:

• Strong commitment to delivering exceptional customer service and a passion for helping others.
• Good written and verbal communication skills in French (B2) and English (B2) is a must.
• An understanding and interest in the tourism/hospitality industry as well as geography of specific market.
• Strong analytical and problem-solving skills with the ability to balance attention to detail with swift execution.
• Ability to handle unsatisfied/ upset partners, mediate and find suitable solutions.
• Experience in Operations, Sales and with Salesforce tool is a plus.

WHAT WE OFFER:

• An attractive remuneration. Referral bonuses.
• Fixed working hours (Monday-Friday 10:00-19:00).
• Full training provided.
• Digital food vouchers.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.