Customer Success Manager

Us

We are Payslip, the global payroll control platform. We have a vision of how global payroll should be. We create great technology to make it happen.

Our global teams are filled with inspired, passionate, creative and dedicated people from different backgrounds.

Together, we are changing the way payroll is delivered at multinational companies around the world.

Are you ready for something different?

The Customer Success Manager is accountable for building and maintaining strong relationships with Payslip’s customers to ensure they achieve maximum value. This position focuses on driving customer satisfaction, retention, and growth through proactive engagement, support, and strategic guidance.

At Payslip, Customer Success is where strategy meets innovation. If you’re ready to think beyond support and deliver lasting value, we’d love to meet you.

Key Duties:

• Foster and develop strong relationships with customers, connecting key business owners and driving adoption of our product.
• Work collaboratively in Customer Success in managing customer implementations process.
• Develop clear and positive working relationships with our customers and manage the delivery against the client backdrop across various countries.
• Meticulously project manage programs that will help customers drive business value and revenue expansion.
• Guide discovery sessions to uncover customers’ goals, obstacles, and critical success factors in order to define their value-based success plans.
• Manage the value-based projects using your organizational change skills, and drive adoption at scale to expedite the customers’ MURAL time-to-value.
• Identify, map, and systematically remove any blocker preventing a customer from achieving enterprise-wide transformation.
• Uncover opportunities for revenue growth and close cross-sell and upsell opportunities.

Qualifications & Experience:

• 5+ years proven history in customer-facing customer success or consulting industries. SaaS experience preferred.
• A relentless drive to spark innovation, create lasting value, and ignite boundless opportunities for growth.
• Ability to run multiple, complex programs and manage multiple levels of business stakeholders from a remote location.
• Ability to adapt in a fast-paced, dynamic environment, and highly comfortable navigating ambiguity of a maturing organization.
• Strong communication, presentation & facilitation skills to convey complex ideas persuasively with customers and colleagues at all level.
• Flexibility to work across different time zones (customers, teammates).
• A creative, tenacious self-starter and collaborator.

Why join us?

• Innovative global payroll platform technology (SAAS).
• Rapidly growing global company with international client base around the world.
• International team: Bulgaria, Ireland, Spain
• Flexible work environment – Hybrid, and remote – (dependent on position).
• Excellent salary.
• Reduced summer hours.
• Additional health insurance with UNIQA.
• A co-financed Multisport card.
• Company, team building events and awards.
• Monthly meal vouchers.
• Extra days leave to celebrate you on your birthday.
• 5 days allocated to Grow – Learning and development days.

Applicants must have the permanent right to live and work in Bulgaria

Note:  Your application will be reviewed in utmost confidentiality following the General Data Protection Regulation. All personal information will be collected only for the purpose of the job application and will be stored for a period needed for the application process.