Middle Delivery Manager

About Paysera

Paysera is the first fintech company in Lithuania and an EU-licensed e-money institution. We provide fast, convenient, and affordable financial services globally. Our services range from a payment gateway for e-shops, a finance management app, money transfers, and a parcel locker network.

With over 1 million app downloads and growing, we aim to become an industry-leading super app that provides financial and lifestyle services across the globe. At Paysera, we are a start-up-minded team, which means we thrive in a fast-paced environment and seek open communication while placing great focus on upholding our core company values. Join our vibrant international team of over 800+ people across 20+ cities, worldwide.

Role Overview

Title: Delivery Manager
Level: Middle
Team: One of Development Value Streams (Developers, QAs, UI/UX, System Analysts)
Reports To: Head of Delivery Management

Purpose: Coordinate predictable, high-quality delivery aligned to engineering and business priorities. As a hands-on operator at the heart of execution, the Delivery Manager plans, coordinates, forecasts, and unblocks so the Tribe ships with confidence—ensuring a smooth, reliable flow of work, meeting commitments, safeguarding the team from burnout, and preventing uncontrolled growth of the maintenance backlog

Key Responsibilities

• [R1] Organize and facilitate Agile ceremonies (planning, daily stand-ups, refinements, retrospectives, demos).
• [R2] Provide delivery forecasting using historical delivery data (lead time, throughput) to support planning and delivery commitments.
• [R3] Plan, coordinate, and track iOS and Android release cycles, ensuring on-time and stable submissions to App Store and Google Play.
• [R4] Manage capacity and workload of functional team resources (Developers, QAs, SAs, UI/UX) via Google Sheets and Jira dashboards.
• [R5] Proactively identify bottlenecks, resolve or escalate delivery risks early, and ensure business alignment.
• [R6] Maintain a healthy maintenance backlog aligned with engineering and business priorities.
• [R7] Analyze delivery trends (arrival rate, delivery rate, lead time, touch time, flow efficiency, discard rates) and prepare delivery reports with improvement recommendations.
• [R8] Partner with Senior Delivery Manager to implement delivery flow optimization ideas and track post-implementation results.
• [R9] Ensure compliance with Paysera’s delivery framework, team agreements, and documentation standards in Jira/Confluence.
• [R10] Contribute to hiring, onboarding, and conflict resolution while ensuring effective communication between teams and stakeholders via Google Meet and Miro.

Must-Have Qualifications

• [Q1] 2+ years of proven experience managing multiple and/or distributed Agile delivery teams simultaneously (20+ people) with an understanding of the entire software development lifecycle. Verified via resume and references.
• [Q2] Proven experience as a Delivery Manager (or equivalent) in a fintech or tech-driven environment.
• [Q3] Practical knowledge of Agile frameworks (Scrum / Kanban / Scaled Agile / Hybrid).
• [Q4] Demonstrated use of agile metrics (lead time, throughput, etc) for tracking team performance and delivery predictability.
• [Q5] Proficiency in Jira and Confluence, including building custom dashboards and reports.
• [Q6] Proactive hand-on usage of AI tools and technologies for automation daily routine.
• [Q7] Clear, confident English communication (B2+ written and spoken). Verified via interview.
• [Q8] Good technical background in SDLC and technologies.

Nice-to-Have Qualifications

• [N1] Advanced proficiency in AI tools to automate routine delivery work and reporting.
• [N2] Familiarity with iOS/Android release cycles, App Store/Google Play submission, and compliance.
• [N3] Awareness of mobile-specific challenges (e.g., backward compatibility, release approvals, phased rollout) is a strong plus.
• [N4] Agile certifications (CSM / KSD / KSI / PSM II / PMP-ACP / ICP-ATF / SAFe).
• [N5] Background in software engineering, QA, or solution architecture.
• [N6] Familiarity with CI/CD principles and DORA metrics.

Work Conditions & Contract Info

• [W1] Employment type: Full-time, B2B contract.
• [W2] Location: Remote-first, with hybrid preference for Vilnius, Wroclaw, Sofia, or Ahmedabad.
• [W3] Core Hours: Flexible, aligned with EET (GMT+2) timezone.
• [W4] Compensation: €15-€20/hour gross, depending on qualifications.
• [W5] Start Date: Immediate or as agreed.
• [W6] Paid AI tools for personal productivity.
• [W7] Space to pursue your ideas and shape processes.
• [W8] Professional development & continuous learning.