CRM Product Manager

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

As a CRM Product Manager, you will drive the development of Salesforce solutions that meet business needs and align with strategy. You’ll collaborate with stakeholders, developers, and architects to design and implement scalable CRM initiatives while managing the product roadmap and backlog in an agile environment.

Role Remit:

• Work with business stakeholders to understand their business needs to build and refine initiatives and gather requirements
• Collaborate with technology leads and architects to assess the feasibility of initiatives
• Based on the requirements, work with developers and architects to design solutions on the Salesforce platform that support the business needs, fit into our Salesforce strategy and are easy to maintain
• Write user stories with detailed requirements that are ready for development
• Help develop and communicate the Salesforce strategy and roadmap.
• Collaborate with the other Product Managers to create and prioritize the backlog, refine the backlog, and participate in agile ceremonies.
• Serve as the CRM subject matter expert, helping partners identify opportunities for improvements, analyze complaints and issues, and identify solutions.

Requirements:

• Bachelor’s degree.
• 3+ years product management experience
• Proficient knowledge of a CRM platform (e.g. Salesforce Administrator certification or equivalent). Experience with Sales Cloud, Service Cloud Commerce Cloud, Experience Cloud is a plus.
• Experience working with agile development teams and workflows in JIRA, Confluence or similar systems.
• Ability to communicate results to management and in a fast-paced environment.
• Ability to develop, lead and manage large, complex initiatives.
• Ability to motivate or influence senior level team members.
• Exceptional organization skills and ability to manage multiple initiatives.
• Product management or product owner certifications preferred, not essential.
• Experience drawing process flows and UX designs is a great plus

As a plus:

• Financial services industry experience is a great plus.
• Understanding of customer service processes and tools (B2B and B2C) is a great plus

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model – we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English. Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.