Technical Support Specialist – Second Line

About Us:

Телематик Интерактив България АД is a leading online gaming and sports betting platform, offering an unparalleled experience to our customers. We are dedicated to innovation, quality, and customer satisfaction, constantly pushing the boundaries of what’s possible in the gaming industry. Our team is passionate, driven, and always looking to improve. We are now seeking a talented Technical Support Specialist to join our dynamic team and help us continue delivering top-tier services.

The role:

A Technical Support Specialist’s role in a firm is crucial to its operation. They ensure that all technical aspects are functioning optimally. We are looking for a forward thinking, proactive individual that will communicate regularly with team members to further the success of the company initiatives.

Responsibilities:

• Handling customer technical support cases through email submission;

• Updating the company website with tech tips and brief documents;

• Evaluating system potential through assessing compatibility of new programs with existing programs;

• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations;

• Maintaining system functionality by testing computer components;

• Achieving computer stem objectives through collecting relevant data, identifying, and evaluating options and suggesting a course of action;

• Maintain client confidence by keeping their information confidential;

• Preparing reference material for users by drafting operation instructions;

• Network design and implementation;

• Exceptional vendor relationships;

• Outstanding knowledge of software maintenance;

• Excellent problem solving and analytical skills.

Required Experience and Capabilities:

• 2 years customer service experience in a helpdesk environment;

• 1 year or more of basic technical support experience;

• University degree Computer science or equivalent

• Proficient in the use of online and remote-connecting software;

• Excellent written, interpersonal and communication skills;

• Ability to work in a fast paced environment;

• Ability to manage and prioritize tasks;

• Able to multi-task.

We Offer:

Competitive salary and performance-based bonuses.

Unique work from office bonus.

Opportunities for professional growth and career development.

A dynamic and inclusive work environment with a passionate and supportive team.

Health and wellness benefits, including private health insurance and Multisport card.

Access to the latest tools and technologies.

200 BGN food vouchers

300 BGN birthday voucher for one of our restaurants

If You are interested, please apply with a detailed CV

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.
Join Телематик Интерактив България АДand be a part of shaping the future of online gaming!