Cyber Security Sr. Technical Support Specialist

OpenText

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

As part of the Cyber Security support team, you’ll play a vital role in helping customers mitigate risks, maintain trust, manage disruptions, and build resilience against cyber threats. You’ll utilize OpenText’s suite of Cyber Security solutions, including Application Security, Security Operations, Data Protection, and Identity Management.

What the Role Offers

This position allows you to provide advanced technical support, troubleshoot complex issues, and collaborate with product engineering teams. You’ll gain expertise in cutting-edge technologies, exercise critical thinking, and thrive in a team-oriented environment that emphasizes collaboration and exceptional customer service.

What You Need to Succeed

• Exceptional Communication: Mastery in written and verbal communication to ensure excellent customer experiences.
• Advanced Troubleshooting: Expertise in resolving complex technical issues and managing escalations.
• Collaboration & Advocacy: Strong teamwork skills, acting as a trusted advocate for customers across teams.
• Performance & Process Adherence: Consistently meets service delivery standards, KPIs, and documents interactions effectively.
• Continuous Improvement & Leadership: Quick learner committed to mentoring others, sharing knowledge, and driving team success.

Experience & Education:

• Experience: 3-5 years in technical support with flexibility for on-call support.
• Education: Bachelor’s degree in Computer Science/Technology/Engineering preferred.
• Key Skills: Strong analytical, critical thinking, and communication abilities.
• Adaptability: Proven success in dynamic, evolving environments.
• Work Style: Skilled at multitasking, prioritization, attention to detail, and quick learning.

Technical Skills:

• Hands-on experience troubleshooting Windows/Linux Operating Systems.
• Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing.
• Database knowledge – SQL, PostgreSQL, Oracle, MS SQL, MongoDB
• Active Directory and/or eDirectory
• Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML
• Web servers such as Apache or IIS and application servers like Tomcat and JBoss
• Familiarity with C/C++, Java, JavaScript, Python, PHP
• Desired skills:

o Identity Management, Access Management, Data Security, Application Security SIEM applications.

o Experience on Cloud technologies – AWS, Azure

o Familiarity with containerization tools like Docker or Kubernetes

o Experience in Docker/Kubernetes is a plus.

• Possessing security certifications (CISSP, Security+, CEH, etc.) and Linux certifications (Linux+, RHCE, SCE, SCA, etc.) is advantageous.

One Last Thing

At OpenText, we value innovation, collaboration, and a commitment to excellence. If you are passionate about leveraging technology to drive operational efficiency and deliver exceptional results, we encourage you to apply. Join our team to work with cutting-edge technologies in a collaborative and innovative environment. Benefit from continuous learning and professional development opportunities, along with flexible work arrangements, including remote work options.