Customer Support Specialist with Italian (non-voice)

About the job

“Office People Bulgaria” Ltd is a part of an international recruitment and personnel acquisition company, providing HR services and solutions across various European countries. The free movement of the workforce is the contemporary trend in the HR industry, and our mission is to assist candidates in finding the best job for them, regardless of location.

Our client is a leading global company in providing BPO services. For a fast-growing project, we are actively seeking new specialists to fill the position: Customer Support Specialist with Italian (non-voice).

What you will do:

• Support customers by dealing with inquiries via email (ticketing system);
• Resolving product/service issues and providing ongoing support to customers;
• Maintaining an accurate database while adhering to project-specific communication standards and processes.

Required skills:

• Fluency in Italian – C1 level;
• Very good level in English – B2 level;
• Excellent communication skills;
• Customer and solution-oriented mindset.

What’s in it for you?

• Competitive base remuneration – 3200 BGN gross;
• Bonus system based on performance – up to 200 BGN;
• Monthly transport allowance bonus – 50 BGN net;
• MultiSport Card;
• Comprehensive, fully paid training program;
• Standard working time – Mon-Fri/10:00-19:00;
• Additional health insurance;
• Work from office – great location next to a metro station;
• Additional paid leave.

How to Apply:

Please submit your resume by clicking the “Apply” button.

Note: Only shortlisted candidates will be contacted for interviews.