SAP Application Support Manager

NTT Data Business Solutions is an IT services and solutions provider, primarily engaged with the implementation and maintenance of SAP and other business information systems, IT Infrastructure services, Information Security solutions, Business Development and Project Management. We are working on projects around the world: almost all countries in Europe, the Middle East, the USA and Africa. We are a strategic partner of the biggest SAP Services providers where we are delivering Implementation and Support services. NTT Data Business Solutions is a part of NTT Data Business Solutions Germany.

We are looking for a SAP Application Support Manager to lead and grow our SAP Application Management Services (AMS) team. You will own day‑to‑day service operations, drive continuous improvement, and partner closely with business and technical stakeholders to deliver reliable, high‑quality support against defined SLAs.

Key responsibilities:

• Lead the application support team across Incident, Service Request, Change and Problem Management—owning prioritization, escalations and quality.
• Run core ITIL processes (Incident/Problem/Change/Knowledge/SLM); track KPIs and SLAs, analyze trends and implement corrective actions.
• Coordinate with functional and technical experts (e.g., FI/CO, MM, SD, PP/QM, HR/SuccessFactors, Basis).
• Plan capacity, on‑call/standby rotations (if applicable), and people development—coaching, training, certifications.
• Engage business stakeholders and vendors; plan and deliver minor/medium releases and change packages.
• Maintain robust knowledge assets: standards, runbooks, Known Error DB, RCA templates.
• Manage service budget and contribute to service proposals and reviews.

Competence requirements:

• 5+ years in SAP AMS/Application Support, including 2+ years in a leadership role (Team Lead/Manager).
• Solid working knowledge of ITIL (certification is a plus).
• Experience with SAP Solution Manager/Focused Build, ChaRM; ServiceNow/Jira is an advantage.
• Strong stakeholder communication, escalation handling and decision‑making.
• Excellent English; German is a plus.
• Highly organized, analytical, outcome‑oriented.

We Offer:

• To join one of the fastest-growing and successful companies in the field of Information technology.
• To work in a friendly, motivated and achievement-oriented team of professionals.
• Challenging assignments and career development opportunities.
• Competitive remuneration package and social benefit program.
• Remote work.