IT Service Desk/ First Level Support

NTT Data Business Solutions is an IT services and solutions provider, primarily engaged with implementing and maintaining SAP and other business information systems, IT Infrastructure services, Information Security solutions, Business Development and Project Management. We are working on projects around the world: almost all countries in Europe, the Middle East, the USA and Africa. We are a strategic partner of the biggest SAP Services providers, where we are delivering Implementation and Support services. NTT Data Business Solutions is a part of NTT Data Business Solutions Germany.

We are seeking a Service Desk for the corporate organisation of NTT Data Business Solutions in Germany.

Key responsibilities:

• Manages customer interactions.
• Identifies issues, applies fixes and investigates root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail.
• Screens refer and diagnose internal inquiries and work requests relating to PC maintenance.
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner.

Requirements:

• Ideally University education, preferably a technical degree.
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills.
• Excellent communication and customer service skills.
• Fluency in the English language.
• Flexibility to work shifts if required.

We offer:

• To join one of the fastest-growing and successful companies in the field of Information technology.
• To work in a friendly, motivated, and achievement-oriented team of professionals.
• Challenging assignments and career development opportunities.
• Competitive remuneration package and social benefit program.
• Remote work.