Lead UX Researcher

About the job

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.

WP Engine empowers companies and agencies of all sizes to build, power, manage, and optimize their WordPress websites and applications with confidence. Serving 1.5 million customers across 150+ countries, the global technology company provides premium, enterprise-grade solutions, tools, and services, including specialized platforms for WordPress, industry-tailored eCommerce and agency solution suites, and developer-centric tools like Local, Advanced Custom Fields, and more. WP Engine’s innovative technology and industry-leading expertise are why 8% of the web visits a WP Engine-powered site daily. Learn more at wpengine.com.

In this Lead UX Researcher role , you’ll work in partnership with product designers and product managers as we improve existing products and introduce new ones. You will receive mentorship from full-time user researchers. The right fit is someone who is naturally curious and inquisitive and has a solid knowledge of user-centered design practices and user research methodologies.

If you are great at solving problems, a hard worker, and an outstanding teammate, you may be the Lead UX Researcher that we are looking for. You will focus on working with designers and product managers in our Ecosystem domain and conduct a variety of qualitative and quantitative studies.

The Day To Day

• Work closely with your product design and product management partners to identify customer problems and develop solutions
• Conduct moderated and unmoderated research including usability testing, concept testing, interviews, surveys, card sorts, and heuristic evaluations
• Support the growth and maturity of the UX research practice within both the team and broader company

Key Responsibilities

User Research Planning & Execution:

• Design, plan, and conduct user research studies using both qualitative (e.g., interviews, field studies, usability tests) and quantitative (e.g., surveys, analytics) methodologies
• Collaborate with product and design teams to define appropriate research plans

Data Collection & Analysis

• Gather insights on user behaviors across multiple dimensions, including geography, device type (mobile, tablet, desktop), customer segments, and traffic channels
• Analyze and synthesize findings from various data sources to extract actionable insights
• Monitor user adoption, retention, and feature performance post-launch to measure impact

Stakeholder Communication

• Summarise research findings into compelling narratives and presentations tailored for cross-functional stakeholders
• Translate insights into design and product recommendations that support strategic decisions
• Participate in product ideation sessions, contributing a user-first perspective

Cross-Functional Collaboration

• Partner closely with UX/UI designers, product managers, data analysts, and engineers throughout the product lifecycle
• Support teams by testing new features, running focus groups, and conducting pilot programs

Continuous Improvement

• Advocate for user-centered design practices and help mature the research discipline within the organization
• Stay current with industry trends, best practices, and emerging tools or methodologies

Qualifications

• 8+ years of experience conducting UX research in a professional setting
• Proficiency in designing and executing qualitative research studies
• Strong analytical thinking and problem-solving skills
• Excellent written and verbal communication skills

Nice-to-have

• Experience working in agile product teams
• Experience with tools such as Dovetail, Great Question, SurveyMonkey
• Knowledge of behavioral data analysis and visualization tools (e.g., Tableau, Power BI)

What We Offer

• Company Stock Options (Every employee is an owner in the company)
• Health Benefits (100% Paid Medical, Dental, and Vision)
• Generous Vacation Time – 30 days. This includes 25 days PTO, 4 Wellness days and 1 extra day for your Birthday (Who doesn’t like time off)
• One time Home Office Stipend
• 180 BGN Re:Benefit monthly budget – incl. food vouchers, Multisport etc.
• Free food/soft drinks in the office
• Free lunch in the office every Thursday
• Refer-a-friend program
• Team buildings in and outside the country
• On-going education through LinkedIn Learning, Workday Learning and our Career Growth Portal
• Home office and flexible hours
• Free annual subscription to Calm

At WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.