IT Help Desk Specialist

NIK is a group of companies dedicated to innovation and advancement in agriculture. We’re bringing agriculture into the digital age using cutting-edge technology and environmental care. Every day at NIK is an opportunity to celebrate incredible achievements and make a real difference in the lives of Bulgarian farmers.

We are a place where initiative is rewarded and new ideas are encouraged. At NIK, dedication and passion for the work can lead to truly exceptional projects. So get ready to be part of a team that changes the rules of the farming game.

We’re hiring a IT Help Desk Specialist for our team in Sofia.

Your key responsibilities:

• Deliver polite and professional 1st level help desk support to approximately 200 users internationally, resolving hardware, software, and connectivity issues efficiently
• Manage and resolve user requests via phone, email, and ticketing systems promptly and professionally
• Create, update, and maintain clear and comprehensive IT documentation, knowledge base articles, and user guides tailored for a diverse user base
• Coordinate IT equipment procurement and maintain asset inventory for multiple sites, ensuring accurate records and smooth logistics.
• Assist with configuration and deployment of hardware and software, including remote setups and updates
• Collaborate with vendors and external support services for hardware repairs or software issues
• Support basic backup, recovery, and security protocols applicable to a distributed user environment
• Participate in ISO 27001 compliance efforts
• Provide user training and guidance focusing on polite communication and best practices for IT security and tool usage
• Escalate complex technical issues promptly to higher-level support or specialized teams, while keeping users informed with respect and clarity

What we are looking for:

• Good working level of English (verbal and written) to communicate clearly and politely with users across multiple countries
• Valid driver’s license
• At least 2 years of experience in IT support or Help Desk roles
• Ability to interact with users patiently, courteously, and professionally.
• Solid problem-solving abilities related to hardware, software, and network support
• Familiarity with supporting users remotely in a multicultural, multinational environment
• Solid understanding of Windows OS, including hands-on experience with basic network troubleshooting (e.g., TCP/IP, DNS, Wi-Fi connectivity).
• Experience with Windows Active Directory and Google Workspace will be considered an advantage
• Strong organizational skills and attention to detail
• Understanding of ISO 27001 requirements and participation in related activities
• Ability to work independently and collaboratively within a distributed IT team

What We Offer:

• Competitive remuneration package;
• Additional benefits: supplementary health insurance, co-financed Multisport card, public transport card;
• Flexible working hours, Monday to Friday, with the option to choose start and end times;
• Extra day off on your birthday;
• Opportunity for remote work (4 days per month);
• One-time allowance of BGN 1,000 upon the birth of a child;
• Paid internal RAF program;
• Structured onboarding and continuous skills development program;
• Access to specialized training and professional events;
• Individual coaching program for career development;
• Hybrid flexibility, trust, and a collaborative environment.

If this sounds like you, send us your CV and a short motivation note. Let’s build smarter, stronger processes – together.

All personal data provided will be treated as strictly confidential in line with the Personal Data Protection Act and will be used solely for the purposes of this recruitment process.