IoT Technical Support Engineer

Are you ready to learn and quickly develop a deep technical expertise?

Keep on reading and let us know whether you believe there is a match.

Our client is a product technology company, with offices in Bulgaria and the USA, which focuses on developing and implementing innovative IoT solutions for the security industry.

Your new role:

As a Technical Support Engineer, you will act as a single point of contact for technical inquiries of enterprise customers.

Your mission will be to shape an exceptional customer experience by providing first-rate solutions while treating clients with extraordinary care and attention.

Responsibilities:

• Be the first line of support for incoming e-mails and phone calls of our customers regarding various technical topics including software, hardware, and sales.
• Diagnose and troubleshoot issues within a time-wise span, ensuring the necessary track of evidence.
• Keep a well-structured and illustrative documentation regarding cases and key takeaways.

Requirements:

No previous experience is required, but:

• Mastery of written and verbal English language.
• Technical background (knowledge of microelectronics, electronics, telecommunication is an advantage).
• Skillful listener and communicator with a problem-solving and proactive mindset, eager to learn and develop in the technical field.

About EvolveTalent®:

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** EvolveTalent / Neli Petkova is licensed by the Ministry of Labour and Social Policy with Nr.3194 from 19.08.2021.